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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
Reception
Courtyard
Standard Room, 1 Queen Bed
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
  • Breakfast available
  • Laundry
  • Gym

Explore the area

Map
400 Second Ave, South Charleston, WV, 25303
  • Charleston Coliseum & Convention Center
    ‪5 min drive‬
  • Charleston Town Center
    ‪5 min drive‬
  • Shawnee Sports Complex
    ‪7 min drive‬
  • Charleston, WV (CRW-Yeager)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

  • 36 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, (966)
The price is NZ$338
for 1 room
includes taxes & fees
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About the area

South Charleston

Located in South Charleston, Holiday Inn Hotel & Suites Charleston West by IHG is in the business district, a 5-minute drive from Charleston Coliseum & Convention Center and 5 minutes from Charleston Town Center. .This hotel is 4.4 mi (7 km) from Mountain Stage and 5 mi (8.1 km) from University of Charleston.

What's nearby

  • Charleston Coliseum & Convention Center - 5 min drive - 5.5 km
  • North Charleston Recreation Center - 5 min drive - 4.3 km
  • Charleston Town Center - 5 min drive - 6.2 km
  • Shawnee Sports Complex - 7 min drive - 8.6 km
  • University of Charleston - 8 min drive - 8.2 km

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Taco Bell - ‬3 min drive
  • ‪Tippie's Tavern - ‬11 min walk
  • ‪Hardee's - ‬8 min walk
  • ‪Casa Garcia Mexican Restaurant - ‬3 min drive
  • ‪Rally's - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Suburban hotel with airport shuttle service and area shuttle service
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 150 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in South Charleston? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Mosa's Bar and Grille - This bar specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1002 reviews
Rating 8 - Good. 284 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 62 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Chanelle

Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Stayed 2 nights in Jan 2025

4/10 Poor

Jeff

Stayed 1 night in Dec 2024

8/10 Good

Corbett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charleston favorite

FIX THAT SIDE DOOR! I will never stay here in the winter again. The whole first floor was totally miserable the first couple days. It’s was in the teens outside and felt like 35 degrees in the hallway. Then our heater didnt work, great service moved us to the second floor and this Floridan finally got warm. The heater was the best part of that room. Now, why is there only 2 TOWELS and 2 WASH CLOTHS? Saving money? I think not, just makes it harder on the clientele! 2 towels is crappy business. Best Western and Comfort Inn still provide 4 towels. This is my favorite place to stay. The breakfast looks incredible, but replace the side door situation. Imagine the automatic door opening and a FORCE of 19 degree air coming at you as you try to get out the door. Looks like a lawsuit waiting to happen when a small child gets hurt. The staff is incredible here. You’d get more business if you put a menu in the room. Found this great menu on the last day after dinner elsewhere. It’s an older hotel, it still my favorite as far a location and convenience.
Stayed 6 nights in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Dec 2024

8/10 Good

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

sharlice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My over all was nice. The food from the restaurant was not so good. But I would stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Football Championship Stay

Very nice lobby and pool area, plenty of parking, room is a little outdated but clean and beds were comfortable. They provide shampoo, conditioner and body wash in showers (Dove brand) Breakfast is an additional cost- they have a restaurant and bar.
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Stayed 1 night in Nov 2024

6/10 Okay

Gary L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed having the bar and restaurant there. we got a room next to the elevator shaft and the noise kept us awake most of the night.
Stayed 1 night in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Frank

Didn’t like the MOUSE in our room eating his way through our snack tote. Didn’t care for the dead cockroach in the suite they moved us to after the mouse house!!
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

The hotel is in a convenient location, has a restaurant, is within walking distance to a couple of other restaurants, including a great Mexican place. The room was clean, the bed comfortable, the bathroom in good shape. It was quiet, even with the train tracks and freeway nearby. I am staying again on my return trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Nov 2024

2/10 Terrible

nehemiah

Stayed 1 night in Nov 2024

10/10 Excellent

LeAnn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Threasia

Travelled with family
The beds are REALLY high. Hard to get into for short people and older people. And the toilet paper was behind my left arm and hard to reach. The people were SUPER, especially Ashley in the breakfast area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room, was clean an nice. Only issue I had was guests next door to us was very loud at 1 am, a people in people was being a like nasty a vulgar in front of the children. Breakfast was fabulous, staff was warm an welcome very helpful. I would definitely recommend this place!
Stayed 2 nights in Nov 2024

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Disappointed!

Disappointed! My room was right next to the elevator and the noise was too loud to get any sleep! Also, no hot water in the shower the next morning. Lastly, my car was blocked in by a delivery truck when I attempted to leave the next morning. We had to wait 45 minutes until the truck completed its delivery to exit the parking lot.
Stayed 1 night in Oct 2024

8/10 Good

Kara

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is well cared for.
Stayed 1 night in Oct 2024

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Alan

Stayed 3 nights in Oct 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024