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Quality Inn West Springfield

2.5 star property

Photo gallery for Quality Inn West Springfield

Lobby
Standard Room, 1 King Bed, Non Smoking
Exterior
Seasonal outdoor pool
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Breakfast included
  • Gym
  • Laundry
  • Parking included

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    ‪8 min walk‬
  • Big E
    ‪3 min drive‬
  • Holyoke Mall
    ‪4 min drive‬
  • Springfield, MA (CEF-Westover Metropolitan)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room

Red Roof Inn PLUS+ West Springfield

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1003)
The price is NZ$172
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Red Roof Inn PLUS+ West Springfield

About the area

West Springfield

In the heart of West Springfield, Quality Inn West Springfield is within a 5-minute drive of Olympia Ice Center and Big E. .This golf hotel is 2.1 mi (3.5 km) from Holyoke Mall and 4 mi (6.4 km) from Eastern States Exposition.

What's nearby

  • Olympia Ice Center - 8 min walk
  • Big E - 3 min drive
  • MassMutual Center - 6 min drive
  • MGM Springfield - 6 min drive
  • Naismith Memorial Basketball Hall of Fame - 6 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬13 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Olive Garden - ‬13 min walk

About this property

Quality Inn West Springfield

Hotel with free breakfast, a quick walk to Olympia Ice Center
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has 600 square feet (56 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre
  • Ziplining

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (600 square feet)
  • Meeting rooms - 3

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 303 out of 1002 reviews
Rating 8 - Good. 253 out of 1002 reviews
Rating 6 - Okay. 195 out of 1002 reviews
Rating 4 - Poor. 129 out of 1002 reviews
Rating 2 - Terrible. 122 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Staff was friendly and breakfast was good. Room looked a bit worn but was clean. Price was much lower than other area hotels and it met our needs and was a good value for the cost.
Stayed 1 night in Nov 2024

2/10 Terrible

Myeong Hyun

Stayed 2 nights in Oct 2024

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really needs some remodeling as soon as u go towards your room area it begins to feel like your in a very sleazy motel
Stayed 1 night in Nov 2024

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities
The hotel room was clean and the bed was comfortable. The front desk was very friendly. The area around the hotel is a bit shady and did not feel very safe. The outside of the hotel was not very nice. You could see some of the first floor curtains were ripped and in subpar condition.
Stayed 1 night in Nov 2024

2/10 Terrible

Kathleen

Stayed 1 night in Oct 2024

10/10 Excellent

Geisilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the Interstate. Although we booked well in advance we were allocated a room on the side closest to the road. Noise and light from the side of the building did disrupt sleep. The rest of the experience was good
Stayed 1 night in Oct 2024

8/10 Good

Virginia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had room on upper floor, w/ a small balcony. Coffee/ pot in room w/ all necessities, good basic breakfast (no fruit though). Plenty of parking. Not fancy, but pleasant enough, & friendly staff.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Tracey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All in all it was ok but definitely needs some TLC in rooms snd surrounding areas
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk woman, Maria, was so sweet. Property itself was dirty and noisy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful. Bed sheet had blood stains. Told front desk and they didn’t do anything about it.
Stayed 2 nights in Oct 2024

8/10 Good

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Sufya

Travelled with family and small children
The room/washroom was great, clean and didn't look worn out but the rest of the hotel was very average. The area is not great either but it serves its purpose of being a sleep stop.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and Run Down
From the moment of checking in, when I was barely acknowledged or welcomed, to when I checked out, one of the worst hotel experiences. I should have known from spotting two monitors with a multitude of security cameras at the front desk that something was amiss with this Quality Inn. The hallways and room were filthy and the room had an unusual amount of damage and conditions issues. We decided not to do the free breakfast due to the condition of the room. Towels and bedding appeared to be clean. Bathroom was not.
Stayed 2 nights in Oct 2024

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Stayed 2 nights in Oct 2024

6/10 Okay

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom toilet was stopped up and when we went to the desk to notify them, they asked if we wanted a plunger for it! No I will not do maintenance on your property!
Stayed 1 night in Oct 2024

8/10 Good

Akradej

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hi
Stayed 1 night in Oct 2024

8/10 Good

Donald

Stayed 2 nights in Sep 2024

10/10 Excellent

Lyudmila

Stayed 3 nights in Sep 2024

8/10 Good

Changhong

Travelled with family
Liked: Cleanliness, staff & service
It’s a nice place to stay. Friendly staff, very convenient location with restaurant and gas station nearby.
Stayed 1 night in Oct 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two night stay at Quality Inn!
Recently stayed two nights while in the area for Six Flags. My visit went well, there were no issues, the room was clean, and I had requested a specific room, as I also stayed in August, and got it, even with it being a fully booked Saturday! They also let me check out an hour late at 12pm on Monday! Staff I engaged with were friendly at the desk, not so much at breakfast. Sunday morning breakfast lady locked the door to enter at 9:53 and my friend was in the bathroom and I had to let him in. Monday, the man was sitting around waiting for breakfast time to end, some people came in just before 9am, and at 9am sharp, he began clearing everything, was slamming things around, and seemed angry/annoyed. Breakfast itself was fine, lots of options, eggs and sausage were tasty, as were the waffles. Juices first day were watered down/running low but better Monday morning. My room was great, comfortable beds, 4 pillows each (queen) bed, room was clean, but the same small problems from my last stay continued. The tall lamp has to be plugged into wall to turn on/off, bathroom seems dark in shower, and there is no luggage rack, room 521. For dining, we went to the Tokyo restaurant next door that was great, and the Wood N Tap for dinner the other night, just down the street, that was wonderful! I'll stay again when back in area for Six Flags, always stay here, it is a good value and comfortable/spacious rooms! Nice to see it Sold out on Saturday yet still quiet.
Stayed 2 nights in Oct 2024