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Castillo Real Resort Hotel

3.0 star property

Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Cleanliness standards
Lobby lounge
Front of property
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    ‪2 min walk‬
  • St. Johns County Ocean Pier
    ‪9 min walk‬
  • Butler Beach
    ‪5 min drive‬
  • St. Augustine, FL (UST-Northeast Florida Regional)
    ‪24 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About the area

St. Augustine

With a stay at Castillo Real Resort Hotel in St. Augustine, you'll be by the ocean, just steps from St. Augustine Beach and a 5-minute drive from Anastasia State Park. .This hotel is 3.2 mi (5.2 km) from St. Augustine Lighthouse & Maritime Museum and 5 mi (8 km) from Flagler College.

What's nearby

  • St. Augustine Beach - 2 min walk
  • St. Johns County Ocean Pier - 9 min walk
  • Anastasia State Park - 5 min drive
  • St. Augustine Lighthouse & Maritime Museum - 6 min drive
  • St. George Street - 10 min drive

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Salt Life Food Shack - ‬11 min walk
  • ‪Sunset Grille - ‬5 min walk
  • ‪Beachcomber Restaurant - ‬11 min walk

About this property

Castillo Real Resort Hotel

Art Deco hotel with a 24-hour front desk and an outdoor pool
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a hot tub. This Art Deco hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 10.65 per day)
  • On-site parking includes off-street options

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • DVD player
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 523 out of 1075 reviews
Rating 8 - Good. 245 out of 1075 reviews
Rating 6 - Okay. 150 out of 1075 reviews
Rating 4 - Poor. 83 out of 1075 reviews
Rating 2 - Terrible. 74 out of 1075 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Glenda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is beautiful has a lot of potential, is under renovation and that could be inconvenient, the real issue was that the key machine was broken so we didn’t have a room key so an employee from front desk had to open our door every time we came back to our room
Stayed 3 nights in Nov 2024

10/10 Excellent

mariela

Liked: Cleanliness, amenities
It was very clean and nice people.
Stayed 1 night in Nov 2024

4/10 Poor

Nancy F

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Be aware that the property is undergoing extensive renovations to become a Hilton Tapestry. Our first room, the door would not lock and there is a drop off from the entrance area and the room that is a trip hazard. The desk clerk was very nice & accommodating; however, there is a skeleton crew operating the hotel and a lot of unfinished areas in the rooms.
Stayed 1 night in Nov 2024

6/10 Okay

Adam

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Ariel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
“Under construction” but a lot of stuff needs work and attention, according to front desk. Hidden fee for daily parking upon check-in, $10. Asked night staff for some towels (he understood) and got stack of floor mats. Water wasn’t that hot at all, but they said the showers were brand new.
Stayed 1 night in Nov 2024

6/10 Okay

terence

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lady at the front desk I don’t remember her name but a very sweet (African American woman) is the absolute best. Please keep her and I will always book here. The hotel is wonderful, I will definitely return.
Stayed 1 night in Nov 2024

2/10 Terrible

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, would not recommend! We arrived with friends, and it was an absolute disaster from the start. It quickly became clear that this hotel is not worth the money. 1. Cleanliness is a total disappointment. As soon as we entered the room, we could immediately smell stale air. The bed linen was covered in dust, and there were visible stains on the mattress. It was obvious that someone had stayed there before us and not much had been cleaned. The blankets and pillows smelled musty, and even after we requested a change of sheets, it didn’t improve the situation. 2. The bathroom is a nightmare. The bathroom was full of hair — on the floor, in the sink, and in the shower. It looked like no cleaning had been done. The plumbing was old and filthy, the faucet barely worked, and the shower had only lukewarm water. It felt like we were in a rundown hostel, not a hotel. 3. No light in part of the room. There was no light in part of the room. We tried asking the front desk about it, but that only made things worse. The dark corner of the room was completely unusable because it was pitch black. 4. Front desk — rude and unhelpful. When we complained about the lack of cleaning and the issues with the room, the front desk staff responded in an incredibly rude and dismissive manner. They told us that it was “normal” for their hotel and that nothing would be done about it. This is how they treat paying guests. Overall, it was a complete failure
Stayed 2 nights in Nov 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently under renovation and will become part of Hilton operations. I am guessing it’s probably going to be one of the best properties to stay in at Saint Augustine beach
Stayed 1 night in Nov 2024

8/10 Good

Konrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place a bit pricey
Stayed 1 night in Oct 2024

2/10 Terrible

Jean-Francois

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is so so and the hotel is durty and under construction Don’t go ther
Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

richard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan

Stayed 3 nights in Oct 2024

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Staff & service, amenities
The fact that customers have to pay for parking in the hotel parking that’s not even gated is quite ridiculous. I’ve been staying at hotels every year on vacations for 20 years now and have never heard of hotels charging for parking. Also when checking in, it would be nice to be greeted with an employee that makes you feel welcome and not like you’re in court paying for a citation of some sort. Employees like that will push customers away. This stay was not worth the cost. Room was clean. Shower was better than most. A bath tub would have been nice. Breakfast was not available as advertised.
Stayed 1 night in Oct 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the unique look of the hotel and how friendly and accommodating the staff was.
Stayed 2 nights in Oct 2024

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Beautiful
Place was very nice. Little disappointed that we ended up coming during some construction and wasn’t aware prior but other than that it was good.
Stayed 1 night in Oct 2024

10/10 Excellent

Jorge

Stayed 1 night in Oct 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Gina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the lobby. THe atmosphere of the room is "cold". We did not have any transportation we could not go anywhere to get food. An unexpected fasting situation. Really not your fault. Liked the ocean view.
Stayed 2 nights in Oct 2024

6/10 Okay

Julio

Travelled with partner
Liked: Staff & service
I ordered a single king bed and got single king and twin bed. Horrible view. Pool fountain was off. Theyre under construction so i was awakened early
Stayed 1 night in Oct 2024

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Wait till the renovations are done!! Kinda messy right now. Also they removed all the hot tubs!
Stayed 2 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is no longer in the hotel and they now charge a daily parking fee of $10.
Stayed 1 night in Oct 2024