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Castillo Real Resort Hotel

3.0 star property

Photo gallery for Castillo Real Resort Hotel

Lobby lounge
Outdoor pool
Front of property
Cleanliness standards
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
530 A1a Beach Blvd, St. Augustine, FL, 32080
  • St. Augustine Beach
    ‪2 min walk‬
  • Anastasia State Park
    ‪5 min drive‬
  • St. Augustine Lighthouse & Maritime Museum
    ‪6 min drive‬
  • St. Augustine, FL (UST-Northeast Florida Regional)
    ‪24 min drive‬

Room options

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Queen Beds, Patio, Pool View

  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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View from property

Guy Harvey Resort on St Augustine Beach

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (2382)
The price is NZ$386
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Guy Harvey Resort on St Augustine Beach

About the area

St. Augustine

With a stay at Castillo Real Resort Hotel in St. Augustine, you'll be by the ocean, just steps from St. Augustine Beach and a 5-minute drive from Anastasia State Park. .This hotel is 3.2 mi (5.2 km) from St. Augustine Lighthouse & Maritime Museum and 5 mi (8 km) from Flagler College.

What's nearby

  • St. Augustine Beach - 2 min walk - 0.2 km
  • St. Johns County Ocean Pier - 9 min walk - 0.8 km
  • Anastasia State Park - 5 min drive - 4.8 km
  • St. Augustine Lighthouse & Maritime Museum - 6 min drive - 5.2 km
  • St. George Street - 10 min drive - 8.6 km

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Salt Life Food Shack - ‬11 min walk
  • ‪Sunset Grille - ‬5 min walk
  • ‪Beachcomber Restaurant - ‬11 min walk

About this property

Castillo Real Resort Hotel

Art Deco hotel with a 24-hour front desk and an outdoor pool
Castillo Real Resort Hotel offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a hot tub. This Art Deco hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 10.65 per day)
  • On-site parking includes off-street options

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • DVD player
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night

Payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10.65 per day
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Property is also known as

Castillo Real Hotel
Castillo Real Hotel St. Augustine
Castillo Real St. Augustine
Castillo Real Resort
Castillo Real Resort Hotel Hotel
Castillo Real Ascend Hotel Collection
Castillo Real Resort Hotel St. Augustine
Castillo Real Resort Hotel Hotel St. Augustine
Castillo Real an Ascend Hotel Collection Member

Castillo Real Resort Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 538 out of 1094 reviews
Rating 8 - Good. 243 out of 1094 reviews
Rating 6 - Okay. 156 out of 1094 reviews
Rating 4 - Poor. 83 out of 1094 reviews
Rating 2 - Terrible. 74 out of 1094 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service
The property is currently under construction, The room was clean and the staff was friendly.
Stayed 1 night in Dec 2024

4/10 Poor

Kyle

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was under construction and myself or my friends who also stayed there were not made aware. The rooms seemed incomplete and had little water pressure. Work was started early in the morning (for obvious reason) but again, if I was aware I would have gone elsewhere. The workers used the luggage carts to carry title and other material leaving none for guest to use.I would not recommend staying here until the construction is done.
Stayed 4 nights in Dec 2024

4/10 Poor

Ronda

Disliked: Cleanliness, staff & service, property conditions & facilities
This renovation for the room we were given was not even completed. It was dirty. We actually cleaned it by asking the cleaning lady for a rag and cleaner. The guy that was there when we checked in on Thursday was very hard to understand. He spoke way too fast and he could have had a better attitude. To top it off they charged my credit card twice for my stay which I have not resolved yet.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Adalgisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to meet you and share with your place it was wonderful everything was excellent with the staff everyone was very friendly
Stayed 2 nights in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

donny

Stayed 1 night in Nov 2024

6/10 Okay

Dean

Travelled with partner
Disliked: Property conditions & facilities
European style. Comfortable and amazingly quiet under the circumstances. Will be nice once reconstruction is complete. Resturant not aavailable. Exercise room not available, no sitting in the lobby,
Stayed 4 nights in Nov 2024

2/10 Terrible

Kenneth

Did not have a room for us. Had to rind other hotel at last minute.
Stayed 1 night in Dec 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The property is currently under renovation. But our room was lovely and spacious and quiet at night when we would return. The pool was open and looked nice but the weather was too cool for it. It is extremely close to the beach. Room has fridge and microwave which was handy. Plenty of things in the area and was quiet at night. The old historic area is an a 10-12 min drive away. The staff was friendly. Rhonda was helpful and great. The price was cheaper than other hotels in the area which is prob because of the renovations. It saved us $ and we were happy with our stay. Plenty of parking which is $10 a day. Can’t wait to see what it will look like after it’s all done.
Stayed 4 nights in Dec 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great place. Friendly staff. Renovations will make it even better. We stayed while the place was under major renovations, which caused some inconveniences. Overall good though. It
Stayed 2 nights in Nov 2024

4/10 Poor

Dr. Jonathan

Disliked: Staff & service, property conditions & facilities
No lighting whatsoever in the bathroom. Just a plug in lamp!!! No way to see to do hair or makeup. So odd. Very poor quality renovations. Light swiches didnt even control the lights- we had to inscrew and screw in bulb to turn main wall light on and off. Only barely lukewarm water in shower. We shivered. When we told the staff how bad it was they only gave us $10 off!!
Stayed 1 night in Nov 2024

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and accommodating. They were going through renovations so it was dusty and not as clean as it normally would’ve been. I was interested in the restaurant inside but it was closed. I just wished a notification was sent before we arrived. The view from our balcony (3rd floor) was amazing. Honestly, once renovations are complete my husband and I would love to stay again to check them out at full potential.
Stayed 4 nights in Nov 2024

4/10 Poor

Aurea

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We weren’t advised that it was under construction until we paid for the room. The front desk staff the night of check in was a bit rude, and there was a lot of commotion about 2 am in the hall where it seemed that the neighbors were looking to fight as there was banging on a door, then upon the person opening someone in the hall told someone else to beat his a$$ and the arguing continued for a few hours.
Stayed 1 night in Nov 2024

4/10 Poor

Hiren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under renovation. No much facility for garbage disposal, water pressure is very very low, less light fixtures, no welcome/complimentary water or no coffee/breakfast area. Bathroom is missing soap stand, limited towels. Price was very high compared to what all missing facilities.
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Joanne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
IAs much as I understand the property was undergoing renovations - the room itself was "renovated" and was terrible. The workmanship was sloppy. The shower was lukewarm and no pressure. The bedsheets were stained. I hope Hilton will come and see the place before they put their stamp on this being a Hilton Hotel.
Stayed 2 nights in Nov 2024

8/10 Good

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Has Potential
Stayed 1 night in Nov 2024

8/10 Good

ernest

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
When we stayed in was under construction. Once the construction is over it will be the perfect place to stay, I plan on staying there agy
Stayed 2 nights in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
No hot water in shower just luke warm and hot tub not working.
Stayed 3 nights in Nov 2024

4/10 Poor

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Cover up construction
During our visit the hotel was under renovation which I can fully forgive for any additional dust and clutter. The issue I had was in the rooms that I was able to see during our visit. There was several areas that the drywall patching was incomplete and new cove base was installed over moldy and wet drywall. There was no light over the sink so the while area was dark but there was a table lamp that was plugged in near by that was not operational by a switch. The rooms felt “under construction” but were still used for visitors. It looks like an obvious attempt to hid the issues instead of correcting it so be cautious and aware if your stay is longer than a day or two.
Stayed 2 nights in Nov 2024

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1.) The wood vinyl flooring was new, looked okay, but was extremely dirty, my white socks were black, had to throw them away. There was about a 1/2" drop between two sections of thar flooring (from door to bed area) that we kept tripping over, very dangerous.2.) White bedspread had a 5"x6" round greyish colored stain smack dab in the middle of it. Housekeeping could not have missed it, but dressed the bed with it anyway. 3.) Nightstand had a large sticky spot about 2"x2". 4.) Shower did not have any shelves to put soap, shampoo, etc. So we improvised by putting a trash can upside down to use as a make shift shelf. Shower water pressure was bad. 5.) The security lock on door was missing one piece to it, so had to put the desk chair under the door handle for extra security. 6.) There was no light above vanity/sink, so we used a floor stand light, but then couldn't plug in the hair dryer at the same time. 7.) Kleenex box was empty. 8.) Tried to access back door from rear parking lot, keycard would not work and outside lighting was not working. Geez, $177 a night was highway robbery! Motel 6 would have been nicer. We will not stay there ever again. Management: Exterior was nice but housekeeping needs to be replaced.

8/10 Good

Ana, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again.
Stayed 2 nights in Nov 2024