The hotel room reeked of stale smoke (attempt was made to mask the smell with some potent deodorant). Just in 10 minutes, our throats were scratchy and eyes itchy. Later that day, my wife actually broke into hives. There was also a leaking split ac system above the room window. It was leaking into the window frame, blinds and on the sill. We brought this to the attention of the desk staff. The lady at the front desk stated that she would find out what she can do from her manager (after stating she could not come to the room to smell/see the condition). We waited outside the room for almost 30 minutes for her to call us back with a resolution. We became tired of waiting and began to seek other accommodations at another hotel. After securing a room at another hotel (about two hours after checking in), still no word from the front desk. We returned to the front desk to let her know that we were not staying and we are checking out. Upon telling her, she said that she moved our room (to one with a queen bed - not a king like we had). We asked why she did not call us, like she stated she would. She stated that she did and she got no answer. She stated her manager came and smelt nothing in the room. She refused to check us out or give us the managers name. She was extremely rude and dismissive and stated that she was emailing the manager and the manager would reach out to us. The manager had her staff relay the message of “no refunds” to us.