We had a prepaid reservation for 3 days at Alf Leila. In 2 prior emails and one phone conversation, hotel personnel promised to have a taxi waiting for us at Sharm-El-Sheikh airport. After waiting an hour and no taxi from Alf Leila, we found one. When we got to the hotel about 4pm, noone was there, although lobby hours were supposed to be 10-7, and we were confronted by a locked door! Luckily, another patron was on their balcony, we begged, they came and let us in. We waited another hour, finally Luba, the owner, showed up. She was apologetic, said she vaguely remembered email and reservation, but she must have then forgotten it. The room was OK, location a block from the beach good. During our 3 days the room was never serviced. Although Luba promised breakfast at 8am, the day we needed it, she didn't appear til 8:30, she had overslept.