Appalled to find that the hotel had no maintenance people on duty in the evening. We had a problem with the sink in our bathroom, made three calls to the front desk, could not get even a rough estimate as to when it might be fixed. The room was unusable as it was. Finally went down to talk th the manager. He was responsive to our concerns, moved us to another room, and comped us one night's stay. All of that was very nice....BUT! We still had to pack up all our luggage and accouterments, and schlep to the new room, which was much farther
from the elevator bank than our original room. Since we were staying there in the first place because of my scheduled heart operation at Barnes, and I suffered from terrible shortness of breath, the extra walking was a bummer.
On the other hand, the staff themselves were very nice, and we appreciated the free meals morning and evening.