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I was there on business – it was a black-tie dinner for one of the teams in which I participate. The drinks service which was supposed to happen at 6:30 pm, prior to the meal at 7 pm was severely delayed. So of course our members supported your bar – maybe this was the intention or am I just being cynical? The dinner was quite nice but the desert course very disappointing. I had baked cheesecake. It was not baked. It was a cheap and nasty instant pudding type cheesecake, sweet and sickly – with an even sweeter watered-down jam on the side. I think you have the nerve to call that a coulis! The disco after the meal was extraordinarily bad. So ridiculously loud at 75% of the company left the room – many didn’t return. The DJs were asked to lower the sound and they adjusted it very slightly – but it was still too uncomfortable to stay in that room. They were told that many people would come back if they just played at a reasonable volume – our pleas were ignored. That dreadful disco really spoiled what could’ve been a very enjoyable night. I went swimming the following morning. The leisure facility is new and bright and shiny (or just had a facelift!) But the pool is TINY. Not much bigger than a private pool! And when 70% of it is given over to kiddies swimming lessons, and one family with two kids monopolises the remaining Lane – there was no space in which to swim! Such a shame – what were you thinking to put such a small pool at a hotel?

Really friendly, helpful staff.

Rooms are quiet, comfortable and always clean. Food in both the bar and restaurant are always excellent and staff are friendly. Plenty of available parking.

I’m afraid I didn’t ask the name of the very tall lady on the front desk, but I wanted to thank her so much for looking after my father over Remembrance weekend. She was professional, considerate and understanding the evening before the parade and incredibly accommodating the following morning. A real asset to the Mercure brand

The staff was great, hotel was lovely and clean, nice breakfast

Beautiful hotel and Spa. The staff were all amazing. The spa is so wonderful and relaxing. The food in the restaurant was outstanding. The grounds look stunning this time of year for country walking.