I booked through Expedia using the "near me" search criteria, while in Salisbury, NC. Once my booking was complete, with insurance, I hit the get directions button on the Expedia app, and Uh Oh this place was 40 miles away! I was trying to stay in Salisbury, NC or very nearby. 40 miles away is not nearby.
I immediately opened Expedia chat and requested help to cancel this "refundable reservation". Expedia said it was too soon to do so, because it was still processing. I then called this hotel to let them know my mistake, they said they couldn't cancel or I'd lose my refund, and that Expedia must do that. After 5 attempts to get help from Expedia, they called this hotel (5 days later); and the hotel said they would not honor the refundable room policy connected to the reservation.
Expedia said that since the room was 'never cancelled' - regardless of my attempts to do so - they could not refund me. It has taken me at least 6 hours to haggle and make a claim, which requires the room to have been cancelled to be processed - something that Ramada and Expedia both refused to do for me, in the immediate aftermath of realizing the booking was an error.
False advertising of location & refund policy, by both Expedia and Ramada, have cost me $112 for no services rendered, plus 6 hours of aggravation which may or may not result in any refund from the claim I had to file. A very disappointing experience. Ramada is off the list of options for any future stays any location.