4/10 Poor
Laura C.
9 Feb 2025
Liked: Cleanliness
Vacasa was the problem
I really wish I could contact the owner directly because the problem isn't with the unit - it is with how it is managed. We had problems beginning right when we arrived when the key didn't work for ski locker door. We then realized the wifi password didn't work and it took 1 hour of texting with support line (and finally calling them) before WE discovered they were directing us to the wrong wifi network (very frustrating way to begin a holiday weekend). Then in the morning, 3 of the 4 burners on the stove didn't work and the faucet in the kitchen was super lose and when they 'fixed it', they tightened it so much you couldn't even move the nozzle from side to side. After skiing, we walked to the hot tub only to learn that the code to the hot tub was wrong (apparently out dated code) and we only go the new code because someone from one of the other units saw us stuck outside the gate. The '24/7' support from Vacasa is either via text or through their international support staff who can't do anything except send messages to the local team. Very frustrating. Owners - I hope you will consider using a different company because your unit would have been lovely if it weren't for the 'pile on' effect of so many smaller issues. I will do my best to avoid Vacasa at all costs in the future (we met someone in the hot tub who rented via Vacasa in California and had a very similar experience). There also wasn't much information about the unit or the area in the unit or in the Vacasa app.
Laura C.
Stayed 3 nights in Feb 2025