Very friendly staff and good location - would request a lake view room next time, as the road is quite noisy at night. Buffet breakfast is excellent and caters for all tastes, with quick service on hot drinks too, so no losing time waiting around.
Dinner is good value and great quality, but the menu is limited in scope - there are plenty of restaurants within a 20 minutes walk though.
Excellent spa shower and comfortable room. Plenty of sockets in useful locations for charging phones etc. There is a fridge in the room, so you can chill your own drinks, rather than an expensive mini bar too!
Great location with buses to Arona and Orta etc. less than a 5 minute walk. Carciano is just over 5 minutes with frequent ferries to the islands or further afield. The train station is around 15-20 minutes walk, but was closed for maintenance while we were there.