Arrived at this property 10 mins after their reception had closed which is at 5 o'clock due to traffic, nobody at property except other guests, phoned out of hours number without success, never answered phone. Contacted Wotif who also tried without success, leaving us without any where to stay for the night, had to book alternative accommodation 30 mins drive away. I would NOT recommend staying at this hotel. Refund requested and declinded, never been contacted by hotel.