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Novotel Sunshine Coast Resort

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Sunshine Coast Resort

Outdoor pool, pool umbrellas
Individually decorated, desk, laptop workspace, iron/ironing board
Property entrance
Gazebo
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Hot tub
  • Gym

Explore the area

Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
  • Twin Waters Spa
    10 min walk
  • Twin Waters Golf Club
    17 min walk
  • Mudjimba Beach
    3 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast)
    6 min drive

Room options

View all photos for Room, 1 Queen Bed, Garden View (Resort)

Individually decorated, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Garden View (Resort)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View

  • 29 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Garden View

Suite, Garden View

Suite, Garden View

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater

  • 75 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Lagoon View

Suite, Lagoon View

Suite, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View

  • 29 sq m
  • Lagoon view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View

  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View

  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Garden View

Individually decorated, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

Pool
Breakfast included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (528)
The price is NZ$610
for 1 night
includes taxes & fees
4 Jan - 5 Jan
Holiday Inn Express & Suites Sunshine Coast, an IHG Hotel

About the area

Sunshine Coast

Located in Sunshine Coast (Twin Waters), Novotel Sunshine Coast Resort is within a 5-minute drive of Twin Waters Golf Club and Mudjimba Beach. .This beach hotel is 2.4 mi (3.9 km) from Marcoola Beach and 5.9 mi (9.5 km) from Sunshine Plaza.

What's nearby

  • Twin Waters Golf Club - 17 min walk
  • Sunshine Plaza - 10 min drive
  • Mooloolaba Esplanade - 12 min drive
  • SEA LIFE Sunshine Coast Aquarium - 13 min drive
  • Maroochydore Beach - 17 min drive

Getting around

  • Nambour Station - 17 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 6 min drive

Restaurants

  • ‪The Loose Goose - ‬15 min walk
  • ‪Sneaky Baron - ‬11 min drive
  • ‪North Shore Seafoods - ‬5 min drive
  • ‪Allure Medi Spa & Beauty Lounge - ‬9 min drive
  • ‪Elixiba - ‬10 min drive

About this property

Novotel Sunshine Coast Resort

Family fun on the beach, with outdoor pool, near Twin Waters Golf Club
Novotel Sunshine Coast Resort offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 361 guestrooms featuring refrigerators. Rooms have private balconies or patios. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at Sola Restaurant, a buffet restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Sunshine Coast? This hotel has 12109 square feet (1125 square meters) of space consisting of conference space and 12 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar - This bar is located by the pool. Open daily.
Deli Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 40 for adults and AUD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Sola Restaurant
  • Sola Bar
  • Deli Cafe

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Golf
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Paddleboards on-site
  • Private picnics
  • Sailing
  • A hot tub

Family friendly

  • Arcade/games room
  • Children's pool
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Pool gate
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment

Business services

  • Business centre
  • Conference space (12109 square feet)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 for adults and AUD 20 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Novotel Sunshine Coast Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property in very tired, in need of a complete overhaul. And a very deep clean. Staff were polite but possibly undertrained. Restaurant was ok, but more options needed. Housekeeping was very poor, if any at all!
Stayed 6 nights in Nov 2024

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTREMELY outdated. There was dust built up on the vintage curtains, stains in the bath and shower, the carpet was so old and felt dirty under your feet. The tiles needed a good bleach. 2 star motels I’ve stayed in were more comfortable.
Stayed 1 night in Oct 2024

8/10 Good

Lee

Stayed 1 night in Sep 2024

8/10 Good

Natasha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Water activity was good, but found the restaurant male staff to be arrogant when questioned on service. To pool area was to open at 7am but was still being cleaned and serviced till much later. The spar was still not working at 9:30 am. They had the same menu for lunch and dinner, and it was overpriced and boring.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Relax. Premises are good.
Stayed 2 nights in Sep 2024

8/10 Good

Cristy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good promp service for food,, , the old rooms are ordinary..for the money you pay.. they need a make ova
Stayed 2 nights in Sep 2024

10/10 Excellent

Joan Crizelda

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Stayed 2 nights in Aug 2024

6/10 Okay

Bill

Travelled with family
Liked: Staff & service
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.
Stayed 2 nights in Sep 2024

8/10 Good

John

Liked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Zahra

Stayed 1 night in Sep 2024

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Scott and Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
property had a lovely outlook was quiet and well maintained. clean and very tidy.. booked for 4 guests and only received 3 towels .. room key would not work so we were locked out of our room until partner went to rectify the issue .. child busting for toilet .. did allow us a later check out which was helpful with our travel plans . was a bit pricey for a one night stay .. girlfriend stayed at same time and rang venue instead of going through booking agent and got an $80 discount.. .
Stayed 1 night in Sep 2024

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and hidden
Have lived in Brisbane and Sunny Coast for many years and never knew this place was here…. Such a shame because it’s stunning. Loved the pool, lake and rooms and will definitely be returning.
Stayed 1 night in Sep 2024

8/10 Good

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noise coming from rooms next door during the night and dated rooms that may need a future Reno
Stayed 5 nights in Aug 2024

2/10 Terrible

KIM

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Barry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Resort is tired and needs maintenance. Some staff are helpful but most have an attitude issue and don't take responsibility for ensuring guest comfort. The resort is totally unsuitable for disabled and there is no indication on the website that long walks on unstable paths are required to navigate the property. Meals are best described as heated frozen dinners however the breakfast buffet had a good selection
Stayed 2 nights in Sep 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely getaway
Stayed 1 night in Aug 2024

6/10 Okay

Kirsten

Business traveller
Check in was simple. Ordered room service once in my room. Was told to dial a different number for room service drinks, this extension along with reception, bar, in room dining was either engaged or rung out (for nearly an hour I tried) I actually thought something may have been wrong with the phone! Finally got hold of someone. The floor of my room was quite dirty, so much so that after sitting with my feet up on the bed there was dirt and other peoples hair left there. Hair from others left on door frame in bathroom and shower. Skirting boards under the desk very dusty/dirty. Gap under front door easy for snakes and the likes to come in and join you in your room considering all the gardens and lake nearby. $40 buffet breakfast was average in taste / flavour but there was a lot to choose from.
Stayed 1 night in Sep 2024

2/10 Terrible

MaryAnne

Travelled with family
Liked: Amenities
Booked through hotel.com.Booked for 2 rooms.Novotel stated it was only 1 room.I showed my receipt of $536.50 cents.I booked for my 50th birthday & 4 people had to squeeze into 1 room! I am expecting a refund as I only had a 1 bedroom.I have used Hotel .com before and never had this experience! Feel really disappointed.Staff management was apologetic at Novetel and we requested an upgrade to what I paid for & it wasn’t an option.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Liked: Cleanliness
If you want ant to get away as a family with kids it was nice.
Stayed 1 night in Aug 2024

8/10 Good

Sarah

Travelled with group
Liked: Staff & service
Room was ok, skirting boards had gaps between them and the wall as if they had water damage previously, bathroom bench (wooden) was also pretty worn. Considering I paid $455 for one night I would have expected better quality.. floor wasn’t very clean, I had to dust my feet off otherwise I would have had dirt in my bed.. it’s not all bad, the buffet breakfast was really good..
Stayed 1 night in Aug 2024

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024