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Bumi Surabaya City Resort

5.0 star property

Photo gallery for Bumi Surabaya City Resort

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Classic Suite | View from room
Outdoor pool
Outdoor banquet area
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Spa
  • Parking included
  • Laundry

Explore the area

Map
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya, East Java, 60271
  • Tunjungan Plaza
    ‪13 min walk‬
  • Submarine Monument
    ‪20 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪4 min drive‬
  • Surabaya (SUB-Juanda)
    ‪19 min drive‬

Room options

View all photos for Classic Club Room

View from room

Classic Club Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Majapahit Surabaya - MGallery

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (291)
The price is NZ$144
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hotel Majapahit Surabaya - MGallery

About the area

Surabaya

A stay at Bumi Surabaya City Resort places you in the heart of Surabaya, within a 15-minute walk of Tunjungan Plaza and Sharp Bamboo Monument. .This luxury hotel is 0.7 mi (1.1 km) from Joko Dolog Statue and 0.8 mi (1.3 km) from Grahadi.

What's nearby

  • Tunjungan Plaza - 13 min walk
  • Submarine Monument - 20 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 4 min drive
  • Surabaya Zoo - 6 min drive

Getting around

  • Surabaya Pasar Turi Station - 4 min drive
  • Margorejo Station - 6 min drive
  • Surabaya (SUB-Juanda) - 19 min drive

Restaurants

  • ‪Arumanis Restaurant - ‬4 min walk
  • ‪Kizahashi Restaurant - ‬4 min walk
  • ‪Sate Klopo Keputran - ‬5 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Depot Barokah - ‬6 min walk

About this property

Bumi Surabaya City Resort

Luxury hotel with 4 restaurants and a full-service spa
Bumi Surabaya City Resort offers 242 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Asia Spa. Services include massages.
Make yourself at home in one of the 242 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Enjoy Japanese cuisine at Kizahashi, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Kizahashi - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.
Arumanis - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Cascades Poolside - This poolside restaurant specializes in international cuisine and serves dinner only.
Siti Inggil - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 75000 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 24-hour room service

Restaurants on site

  • Kizahashi
  • Arumanis
  • Cascades Poolside
  • Siti Inggil

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Racquetball/squash
  • A hot tub
  • Tennis

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 500000 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 250000 per person (roundtrip)
  • Valet parking fee: IDR 75000 per night
  • Rollaway bed fee: IDR 500000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Bumi Surabaya
Hotel Bumi
Hotel Bumi Surabaya
Bumi Surabaya City Resort Java
Hyatt Surabaya
Bumi Surabaya City Surabaya
Bumi Surabaya City Resort
Bumi Resort
Bumi Surabaya City
Bumi Surabaya City Resort Hotel
Bumi Surabaya City Resort Surabaya
Bumi Surabaya City Resort Hotel Surabaya

Bumi Surabaya City Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 110 out of 173 reviews
Rating 8 - Good. 45 out of 173 reviews
Rating 6 - Okay. 13 out of 173 reviews
Rating 4 - Poor. 3 out of 173 reviews
Rating 2 - Terrible. 2 out of 173 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Wilson

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel is quiet even though it’s in the middle of town. We stayed at this hotel for years now. But we noticed the services are significantly downgraded this time. When you get in the hotel, there used to be lemongrass smell all over the place, then welcome drink and cold towel. Now there are no more aromatic smell and no more welcome drink nor cold towel. Small gesture but it was the reason why we go back to this hotel. When we get to the room, the carpet is dirty and musty smell and hotel only provided one bathroom towel, it used to be two sets of towel, large medium and small for face towel. Such a let down as we are very looking forward to stay in this hotel. I guess we will stay somewhere else next time we are in Surabaya.
Stayed 1 night in Nov 2024

8/10 Good

MOHAMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Shahul Hameed

Business traveller
Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicholas

Stayed 5 nights in Sep 2024

8/10 Good

Shahul Hameed

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jun 2024

10/10 Excellent

ZHI YAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spacious, comfortable and well equipped. Staff are efficient and friendly. Must try the coffee and tea at the lobby cafe, they're amazing! Only improvement I hope the hotel will make is on the in-room toiletries but that's a small matter.
Stayed 1 night in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Nicole

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The public spaces and breakfast were great. The gardens are lovely. My 5th floor room had many mosquitos and little black flies. The bathroom was dirty (hair in the shower drain -- not mine -- that was not cleaned out til the third day, and lots of mildew) and the lighting was very dim. The rug had stains. When the sun came in, the room was much too hot. The AC wasnt very effective. The wifi was unreliable and often cut out in the room.
Stayed 6 nights in Jul 2024

10/10 Excellent

Nenny, Seminyak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, you can feel the green in the big city
Stayed 1 night in Jul 2024

10/10 Excellent

Mohamed Abrori, Singapore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was excellent with big room. Room was clean. Toilet cover needs to be changed coz it looks old and dirty. Breakfast spread was great. I will come back again for sure if I’m going to Surabaya. Staffs were friendly and polite.
Stayed 2 nights in Feb 2024

8/10 Good

Benjamin

Business traveller
Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

KARUNA KARAN

Business traveller
Disliked: Property conditions & facilities, room comfort
Run down hotel Not clean
Stayed 2 nights in Dec 2023

10/10 Excellent

REFINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel every time I visited Indonesia. I love their breakfast and restaurant menus. Quiet place even though you’re in the middle of city, you feel like you’re in the village. Serene and beautiful. Staffs are amazing. You are treated like a special guess. I will always stay here when I’m in town, I totally recommend this hotel for anybody coming visit Surabaya.
Stayed 2 nights in Sep 2023

8/10 Good

Adeleen

Travelled with family
Liked: Staff & service, amenities
all staff is very good and nice.
Stayed 3 nights in Jul 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Nenny, Seminyak

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
super friendly staff, warm welcome from first you step in until checking out. the room was big and clean. i love the ambience of the property so comfy and relaxing.
Stayed 2 nights in Jan 2023

10/10 Excellent

kamil ali

6/10 Okay

Lloyd

Stayed 27 nights in Dec 2022

10/10 Excellent

Helen N

Stayed 1 night in Dec 2022

6/10 Okay

Vitesh

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Njoo Aland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wesome hotel
Good place to stay. Awesome place
Stayed 1 night in Oct 2020

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Have stayed at this hotel many times always a pleasure to stay there
Stayed 4 nights in Jan 2020

10/10 Excellent

TalalKhaimi, Saudi Arabia.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is above and beyond my expectations. The location is outstanding, close to city center, major attractions and shopping malls. The hotel facilities are outstanding. The staff were extremely professional, polite, and supportive. I love my stay and definitely would love to go back.
Stayed 2 nights in Jan 2020