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ibis Surabaya City Center

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ibis Surabaya City Center

Lobby sitting area
Lobby sitting area
Front of property
In-room safe, desk, laptop workspace, blackout curtains
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service
  • Laundry

Explore the area

Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271
  • Tunjungan Plaza
    8 min walk
  • Surabaya Plaza Shopping Mall
    15 min walk
  • Submarine Monument
    18 min walk
  • Surabaya (SUB-Juanda)
    37 min drive

Room options

View all photos for Standard Room, 2 Single Beds

City view

Standard Room, 2 Single Beds

  • 17 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the area

Surabaya

A stay at ibis Surabaya City Center places you in the heart of Surabaya, within a 10-minute walk of Tunjungan Plaza and Sharp Bamboo Monument. .This spa hotel is 0.5 mi (0.8 km) from Joko Dolog Statue and 0.6 mi (1 km) from Grahadi.

What's nearby

  • Tunjungan Plaza - 8 min walk
  • Surabaya Plaza Shopping Mall - 15 min walk
  • Grand City Surabaya - 2 min drive
  • Pasar Atum Mall - 5 min drive
  • Surabaya Zoo - 5 min drive

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Arumanis Restaurant - ‬4 min walk
  • ‪My Story - ‬3 min walk
  • ‪Soto Ayam Cak Soleh - ‬2 min walk
  • ‪Kizahashi Restaurant - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬1 min walk

About this property

ibis Surabaya City Center

Hotel with a full-service spa, a short walk to Tunjungan Plaza
Ibis Surabaya City Center offers 224 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s).
Make yourself at home in one of the 224 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at Taste Restaurant, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has 1937 square feet (180 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Taste Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10 AM: IDR 100000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (1937 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Couples treatment room(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

ibis Surabaya City Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 79 reviews" "
Rating 8 - Good. 43 out of 79 reviews" "
Rating 6 - Okay. 8 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 2 out of 79 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

desi

Stayed 1 night in Apr 2024

10/10 Excellent

PATRICK, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024

6/10 Okay

Chuan Guan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA FEBRUARY 2024
Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024

10/10 Excellent

Ngai Weng

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023

6/10 Okay

Ahmad

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Nyoman

Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022

2/10 Terrible

JAMES

Stayed 3 nights in Sep 2022

8/10 Good

WANG MENG

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Ok Ok. .. not bad
Overall Good. Receptionist friendly
Stayed 1 night in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City, private and quiet
I enjoyed my stay, and liked the location.
Stayed 1 night in Aug 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good city centre hotel
A nicely kept and well placed hotel but on a busy road. Dependent on room you do pick up on overnight noise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Kebetulan ada acara di gramedia Expo, dan Hotel ini persis di depannya. Kamar standar, dengan kamar mandi berukuran agak kecil. Rasa makanan breakfast lumayan, tapi pilihan menu agak terbatas.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location and convenient to most places
I always enjoyed staying at IBIS hotel chains worldwide and this is no exception. The branding is one of 'value for money'.
Stayed 2 nights in Nov 2017