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Mercure Surabaya Grand Miram

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, pool loungers
Lobby lounge
Lobby sitting area
Studio Suite Room, Ideal for Family - 1 king size bed
Lobby lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Surabaya Zoo
    18 min walk
  • Lapangan Thor Stadium
    18 min walk
  • Surabaya Town Square
    3 min drive
  • Surabaya (SUB-Juanda)
    34 min drive

Room options

Privilege, Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds, City View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Single Beds, City View (Classic)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (134)
The price is NZ$74
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About the area

Surabaya

With a stay at Mercure Surabaya Grand Miram, you'll be centrally located in Surabaya, a 3-minute drive from Tunjungan Plaza and 11 minutes from Pakuwon Mall. .This spa hotel is 0.3 mi (0.4 km) from Korea Park and 0.9 mi (1.5 km) from House of Sampoerna.

What's nearby

  • Surabaya Zoo - 18 min walk - 1.6 km
  • Tunjungan Plaza - 3 min drive - 2.7 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.2 km
  • Grand City Surabaya - 4 min drive - 3.6 km
  • Royal Plaza Surabaya - 5 min drive - 4.9 km

Getting around

  • Margorejo Station - 4 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya (SUB-Juanda) - 34 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Völks Coffee - ‬5 min walk
  • ‪Rome 21 Ny. Dien - ‬5 min walk
  • ‪Cafe Endok Ceplok - ‬8 min walk
  • ‪Hoka Hoka Bento - ‬3 min walk

About this property

Mercure Surabaya Grand Miram

Hotel with 3 restaurants, near Tunjungan Plaza
Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Treat yourself to a stay in one of the 257 guestrooms, featuring fireplaces and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Trimurti Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Trimurti Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe - This café specializes in international cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu - This restaurant specializes in Japanese cuisine and serves dinner only. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 30000 per day)
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 135000 for adults and IDR 67500 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Trimurti Restaurant
  • Lan Hua Chinese Restoran
  • Coffee Cafe
  • Ebisu

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in reception
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 81 reviews" "
Rating 8 - Good. 43 out of 81 reviews" "
Rating 6 - Okay. 14 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Antonius, Eli Waters

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024

6/10 Okay

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023

8/10 Good

I

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018

8/10 Good

mohamed, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall

6/10 Okay

TeAtarau, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort
rather disappointed in 4 star
Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Scott , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralized location, close to everything
Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much

8/10 Good

Eman Prijono Wasito, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice to stay
Comfortable

2/10 Terrible

Radja, Solo

Disliked: Staff & service
Average for me•
I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Quite Disapointing - No wifi ,late room cleanup,etc

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort