Staff were friendly and spoke very good English which was positive, the restaurant was nice enough and the food was pretty good. The room however, was very poorly equipped: no bedside lamps, only one socket which I couldn't get to to charge my devices, no tea/coffee making facilities, no bottled water, very hard beds as the mattress wasn't sprung and the Base was solid wood (no slats), no shampoo or shower gel, not even a bar of soap to wash your hands after using the toilet and finally, although not an issue for me, the windows were able to be opened fully, as I was on the 7th floor, I wouldn't have been happy if I had children with me.