PROS: hotel is GREAT if you have kids, they provided us with pull out bed no extra charge, they have a fabulous little kids play room all set up with lovely wooden frames, slide, blackboard, toys etc... lovely little pool,and Jacuzzi that even the kids can use and is a great distraction. Staff helpful and efficient.
CONS: they hadn't received our booking so while they tried to sort this out we were kept waiting from 10pm-almost 11.30pm. With our 5 yr old and 1 yr old dying to get to bed... Food was satisfactory but if you're a veggie, like me, there are literally no options (aside bread, lettuce and tomato) in the dinner buffet, breakfast is better. The restaurant does one vege pasta dish. DON'T use the shop to book ski passes etc... After they made an error and me trying to resolve it for over 40 minutes I was told that I had to dive the 2km into the info centre in town to try and sort it out resulting in me losing 750crowns... They didn't want to know and were very unsupportive despite the error being in their part.