OMG to Sublime. Originally allocated Marigold Suite in Courtyard. Best description – student digs. Dreadful bed (2 lumpy singles thrown together and billed as a King), tatty, tired, no soap or shower gel, right by the bins (0700 awakening) and not even 2* let alone 4* accommodation. Next morning saw the Manager – Lys (sorry, hope spelling correct) - and she arranged a move to the main castle into the Hibiscus Room. Talk about a difference – wow. Lovely suite, comfy, cosy and really homely. Much more like a 4* property. Okay, even this room could benefit from a chest of drawers and a few more coat hangers, but way, way, way better and raises this review from dreadful to really, really nice. In defence of the hotel, it seems that Marigold is being renovated in Feb 24 – but it needs it; in spades. Hibiscus – a totally different kettle of fish and if allocated that room, would be back in a heartbeat. Thanks for your brilliant assistance Lys. You made the stay!