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Hakuba Tokyu Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakuba Tokyu Hotel

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking
Down duvets, in-room safe, individually decorated
Lanai
Sports facility
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Hakuba Valley Ski Area
    1 min walk
  • Hakuba Ski Jumping Stadium
    1 min walk
  • Hakuba Mini Train Park
    10 min walk

Room options

View all photos for Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

Standard Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 34 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

Concept Room "Arbre" (3rd floor) Entrance side, Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down duvets, in-room safe, individually decorated

Economy Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 26.0 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

Standard Alps Twin Room (2nd-4th floor) Alps side, Non Smoking

  • 33 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

Down duvets, in-room safe, individually decorated

Deluxe Twin Room (2nd-4th floor) Entrance side, Non Smoking

  • 41 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

Down duvets, in-room safe, individually decorated

Top Floor Standard Twin Room (5th floor) Entrance side, Non Smoking

  • 34 sq m
  • Sleeps 3
  • 2 Large Twin Beds

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About the area

Hakuba

When you stay at Hakuba Tokyu Hotel in Hakuba, you'll be in the mountains, just steps from Hakuba Ski Jumping Stadium and 11 minutes by foot from Hakuba Happo-One Ski Area. .This ski hotel is 2 mi (3.2 km) from Hakuba Iwatake Ski Resort and 3.9 mi (6.3 km) from Hakuba Goryu Ski Resort.

What's nearby

  • Happo-one Adam Gondola - 10 min walk - 0.9 km
  • Hakuba Happo-One Ski Area - 11 min walk - 0.9 km
  • Hakuba Iwatake Ski Resort - 4 min drive - 3.2 km
  • Hakuba Goryu Ski Resort - 8 min drive - 6.4 km
  • Hakuba 47 Winter Sports Park - 9 min drive - 6.6 km

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • ‪カフェアンドバー ライオン - ‬12 min walk
  • ‪日本料理雪 - ‬8 min walk
  • ‪アンクル スティーブンス - ‬14 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬10 min walk
  • ‪万国屋 - ‬13 min walk

About this property

Hakuba Tokyu Hotel

Ski hotel with a free shuttle to the slopes
Hakuba Tokyu Hotel offers 102 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters. 30-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include outdoor tennis courts.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 102 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, which include outdoor tennis courts. Additional amenities at this hotel include complimentary wireless internet access, ski storage, and gift shops/newsstands. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy French cuisine at Chamonix, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Chamonix - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
Manyo - This restaurant specializes in Japanese cuisine and serves dinner only.
The Lodge - Onsite bar.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free return train station shuttle
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 2858 for adults and JPY 683 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Chamonix
  • Manyo
  • The Lodge

Things to do

  • 4 outdoor tennis courts
  • Full-service spa
  • Shopping
  • Tennis

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Ski equipment hire
  • Ski passes
  • Ski storage
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Lift door width (centimetres): 95
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 30-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Fridge

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2858 for adults and JPY 683 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Hakuba Tokyu Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 73 reviews" "
Rating 8 - Good. 14 out of 73 reviews" "
Rating 6 - Okay. 2 out of 73 reviews" "
Rating 4 - Poor. 0 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great facilities. Free shuttles available to and from the slopes. Individual locker’s provided if you are bringing your own snowboards/skis. Drying room you can use. Self laundry/dryer facilities available to use. Onsen free to use after each day on the slope. We also booked a massage with Lily for last night and she was fantastic together with an aromatherapy treatment. They also provide Yamato Black cat service from the hotel so I can send your bulky snowbag straight to the airport so you don’t have to lug it around whilst you continue exploring other parts of Japan.
Stayed 4 nights in Feb 2024

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and ensuite. Nice hotel with friendly staff. The hotel was very covid conscious and clean. It is well located and the Hakuba valley shuttle bus stops at the hotel. While the buffet breakfast was nice, the on-site French restaurant - Chamonix was disappointing. The staff made us pre-order food when we booked the table and we couldn’t adapt meals to cater for gluten free. The food was OK but the overall dining experience was underwhelming.
Stayed 10 nights in Mar 2023

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Stayed 4 nights in Feb 2023

10/10 Excellent

Sonoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never had such helpful staff member .Romain acted like a tour guide as well as English speaking contact at the hotel.He new about ,lift tickets ,the ski resorts ,rental gear,restaurants,taxis ,clubs and bars,transport to and from Hakuba ,bus time tables ,etc etc . And he did it all with a smile on his face and helped make our holiday a beauty! The hotel has a very good spa and bus services run to ski fields pretty regularly .
Stayed 7 nights in Feb 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Craig_family, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Helpful staff. Makes Nagano even better.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent . The staff members are very helpful.
Stayed 5 nights in Jan 2020

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best overall option in Hakuba
This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Stayed 3 nights in Oct 2019

10/10 Excellent

Andrew, Byron Bay, NSW

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic stay, awesome hotel, very helpful staff and great location
Stayed 7 nights in Feb 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasing experience to stay here. Close enough to town (only a 10-15 minute walk) and the room was very spacious, clean and well appointed. Staff very nice. Buffet breakfast was pretty generic but the staff are super attentive and the chef makes a fantastic omelette to order right there in the restaurant. Ski gear hire available in hotel (Head skis) and complimentary ski locker too. Tried the snack menu and bar service at the Lounge Bar and was very good too. The hotel is well serviced by the ski shuttle buses to take you to different fields as well.
Stayed 6 nights in Jan 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow holiday
Great trip great holiday great hotel
Stayed 8 nights in Mar 2018

10/10 Excellent

Emma, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and clean amd wotif wants me to write more.
Stayed 7 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kai Kee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If in Hakuba Happo area, stay in Tokyo Hakuba
Good location if skiing around Happo area. There are close by eateries if one doesn't fancy hotel dining. Excellent mountain view from the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Great hotel. Staff were very helpful. Winter ski bus collects from the front door. The onsite onsen is incredibly relaxing.

10/10 Excellent

Stephanie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wish we had more time!
We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel and would stay here again!

6/10 Okay

Lachlan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miles from the lifts/gondolas
Not ski in ski out at all. Try a bus ride to the slopes. Why pay so much for a hotel so far from the lifts?

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Japan
Great room (all rooms are good), very well serviced. A lot of new English speaking staff for the start of the season that don't know a lot, but it probably is the best hotel in Hakuba and we recommend that you stay there.

10/10 Excellent

Peter, Cohasset, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice of ski hotel in Happo One
Near, but not at the lifts. A quiet hotel. 2 good restaurants, Japanese and French. Will pick you up at train or bus. More than half of staff speak very good English.

8/10 Good

Tatsushiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
手入れの行き届いた素晴らしいホテルです。駅や街から遠く交通の便がないので、買い物や食事は少し不便です。
Stayed 2 nights in Jul 2024