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The Crystal Resort Sun Moon Lake

3.5 star property

Photo gallery for The Crystal Resort Sun Moon Lake

Standard Room, 1 Double Bed (Moon) | View from room
Standard Room, 1 Double Bed (Lake) | Bathroom
Rooftop terrace
Exterior
Porch

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
No 3 Shueishalian Street, Rihyue Village, Yuchih Township, Yuchi, Nantou County, 555
  • Ita Thao Shopping Street
    ‪1 min walk‬
  • Sun Moon Lake
    ‪4 min walk‬
  • Yidashao Pier
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 Double Bed (Lake)

Standard Room, 1 Double Bed (Lake)

Standard Room, 1 Double Bed (Lake)

  • 72 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Dawn)

Standard Room, 1 Double Bed (Dawn) | Bathroom

Standard Room, 1 Double Bed (Dawn)

  • 33 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room For 2, 2 Double Beds (Sun)

Premium bedding, down duvets, free minibar, in-room safe

Standard Room For 2, 2 Double Beds (Sun)

  • 49 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Moon)

Standard Room, 1 Double Bed (Moon)

Standard Room, 1 Double Bed (Moon)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Sun Moon Lake Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1000)
The price is NZ$251
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Sun Moon Lake Hotel

The Crystal Resort Sun Moon Lake Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 230 out of 550 reviews
Rating 8 - Good. 206 out of 550 reviews
Rating 6 - Okay. 84 out of 550 reviews
Rating 4 - Poor. 18 out of 550 reviews
Rating 2 - Terrible. 12 out of 550 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SUMMER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Ching

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service
Stayed 2 nights in Jun 2024

10/10 Excellent

Jean Jacque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

8/10 Good

Qiting

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Qi Tong

Travelled with family and small children
Disliked: Staff & service
Stayed 1 night. Room has heater, however, the room wasn’t very clean. The table and mirror wasn’t cleaned properly. You can only get 4 towels per room. Breakfast variety is limited. Only good thing is the location is right next to the 老街。
Stayed 1 night in Dec 2023

10/10 Excellent

Rose, DALY CITY

Stayed 1 night in Oct 2023

8/10 Good

Adeline

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was big with great view of the Sun moon lake, though the property needs refurbishment as the grout at the toilet requires maintenance. Hotel was located very convenient to the night street next to it and within walking distance to the Pier to engage in activities.
Stayed 1 night in Aug 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel to relax
Splendid hotel with a fantastic view of the SunMoon Lake
Stayed 2 nights in Feb 2023

6/10 Okay

Wenling

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2022

4/10 Poor

Chen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient n room was big, but the hotel was not very clean, very poor mantain.
Stayed 1 night in Dec 2022

10/10 Excellent

Pei-Yao, Norcross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location that sits next to the lake and business area.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon checkin, the staff was very helpful in giving tips about destinations and dining options in the area. Awesome views from the balcony for lake-facing suite. Nearby stalls and restaurants tend to close early. Would stay again. 湖景套房空間寬敞乾淨，設備都算新、且該有的都有。兩面採光，大窗戶及陽台看出去景色驚艷，每早看著湖光山色起床。廁所另有淋浴間，也有拉門可以在泡澡時關上。服務人員友善服務周到，完全沒有其他評論提及的問題。早餐不是最豐盛，但以一間20幾個房間的旅館來說很OK了，吃了三天也不會膩。有機會再來日月潭的話會願意再入住。
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and they had a jacuzzi tub! The breakfast is one of the best i have had in Taiwan. I only wish I had a room with a lake view.
Stayed 2 nights in Nov 2020

8/10 Good

Nilobon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Jangtae

Travelled with family
Liked: Staff & service, room comfort
Good place around where the hotel is
Could be better if i was staying in the room to the lake view. Bathroom design is not much friendly for use like others reviewed. But dinner was really awesome, way much better than I thought it would be. It was okay for a few days because the lake was so nice.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and morning food with good lake view location
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED.
The room and public area smells so bad. Floor carpets dirty with lots of stains....no proper tea served at breakfast ( was given lukewarm diluted tea and its a shame). Breakfast was supposed to end at 10am but we were told to come by 9am as there wont be much food left. True to their promise, we came down at 9 and they won't even replenish the bread. Overall lousy F & B. Unprofessional staff - no greetings, no smiles...talking loudly on facetime with family member (in the reception area ) on top of her voice as if it was her home. For the price we paid A$600+ for 2 nights, I would expect at least a decent clean hotel. Photos on the website was deceiving.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Raymond

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly and Needs renovation
The hotel looks nothing like the photograghs on the website. This hotel needs a serious update. The shower is leaking, the walls are yellow and brown, the carpet is dirty and it smells of dampness. We left after one night.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

MarkW

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is excellent, close to a lot of food stalls and stores. It is also right next to the lake, which yields a great view. The staff is nice and polite. The facilities however, is in need of major maintenance. The shower door in our room leaked badly, so every time someone uses the shower one third of the bathroom floor is flooded with water. When I informed the front desk, they just told me it was a design flaw, which I know it is not. The weatherstripping is old and mildewy which is probably why the water can pass through it. Also, the dinner package that we got was terrible. Half of the sirloin steak that we got was not edible as it was full of tough sinews of tendon and cannot be cut by my steak knife much less eaten. When I informed them of this, they just apologized and said they will reflect to their suppliers. My guess is, not many people get this package as there were no other people in the dining hall with us, and that’s why the quality of the food is poor. The breakfast the next morning was not bad though. If the management improves these things, the place will be a great place to stay.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019