6/10 Okay
Terence
Travelled with partner
15 Jan 2025
Liked: Staff & service, property conditions & facilities
Firstly the hotel has a giant grasshopper problem, the issue being after sunset they would appear and once disturbed would erratically fly into you making for an uncomfortable stay. Mindful we are in Costa Rica and nature is part of the experience, this very much felt like an infestation and the hotel seemingly do not have any inclination to try to address the problem . Our experience was made worse by not being warned of the problem, upon leaving our room on the first night we were unexpectedly set upon by these insects.
The lifts at the property were very dirty and it is very obvious that they do not form part of any cleaning schedule.
The breakfast for me is a big miss, cold hot buffet and limited choices. This being said I believe it is included in the price.
The room was relatively clean with daily housekeeping. The bathroom is super tiny and our shower did not work properly (as I understand this seemed to be an issue in most rooms).
The towels could do with changing which are threadbare and clearly have reached the end of their life cycle.
Ignore the timing displayed for the shuttle bus, this will leave when full and there are only limited seats.
The hotel pool is fantastic.