2/10 Terrible
Christopher
6 Jan 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing Experience!!!!
We really wanted to like this place as it's a nice building and scenic location although far from the center of town, however, their service and attitude left much to be desired. From the manager to the staff, the service is superficial as they don't address concerns timely and they'll shake their head or indicate it's no problem and then do absolutely nothing about it. We always request a quiet room and specify our vegan diet. We were assigned a room with a broken A/C and the staff were well aware that it was making loud noises. We had to insist that we could not try and sleep in that room for a second night so they allowed us to move just before bedtime. They also did nothing to accommodate our diet like every other hotel in Myanmar and had the most minimal options. The internet was so slow that I couldn't upload 1 photo for the almost 48 hours we were there nor wish our family and friends Happy Holidays on Christmas Day. There were excuses for all of the above when the manager was confronted. He pretended he was acting on our behalf but actually didn't follow through at all. This was such a disappointing stay given that we splurged on this hotel. We are away 42 - 70 nights every year and this was our 2nd worst experience over the past 10 years. There are better choices to spend your money with more attentive service. They have 2 good bikes - the others are dangerously unfit for the potholed dark roads leading into town so be aware. Disappointing stay!!!
Christopher
Stayed 2 nights in Dec 2019