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The Brown Palace Hotel and Spa, Autograph Collection

4.5 star property

Photo gallery for The Brown Palace Hotel and Spa, Autograph Collection

Lobby
Classic Room, 1 Queen Bed, Non Smoking, City View
View from property
Property amenity
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
321 17th St, Denver, CO, 80202
  • Colorado Convention Center
    ‪10 min walk‬
  • Union Station
    ‪18 min walk‬
  • Coors Field
    ‪18 min walk‬
  • Denver, CO (DEN-Denver Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Corner

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

  • City view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Signature Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 Queen Bed, Non Smoking, City View

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, 1 Bedroom, City View

Royal Suite, 1 Bedroom, City View

Royal Suite, 1 Bedroom, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Signature Room, 1 King Bed, Non Smoking, City View

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Grand Suite, 1 King Bed, Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Executive Suite, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View

  • City view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Smoking

Presidential Suite, 1 Bedroom, Smoking

Presidential Suite, 1 Bedroom, Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Denver

With a stay at The Brown Palace Hotel and Spa, Autograph Collection, you'll be centrally located in Denver, just a 4-minute walk from 16th Street Mall and 10 minutes by foot from Colorado Convention Center. .This luxury hotel is 0.5 mi (0.8 km) from Denver Art Museum and 1.2 mi (1.9 km) from Coors Field.

What's nearby

  • 16th Street Mall - 4 min walk - 0.4 km
  • Denver Art Museum - 10 min walk - 0.9 km
  • Colorado Convention Center - 10 min walk - 0.9 km
  • Union Station - 18 min walk - 1.5 km
  • Coors Field - 18 min walk - 1.5 km

Getting around

  • 18th - California Station - 6 min walk
  • Denver Union Station - 17 min walk
  • Denver Intl. Airport (DEN) - 31 min drive

Restaurants

  • ‪The Sheraton Denver Lobby - ‬3 min walk
  • ‪Coyote Ugly Saloon - ‬4 min walk
  • ‪Novo Coffee - Glenarm - ‬3 min walk
  • ‪Maggiano's - ‬4 min walk
  • ‪Earls - ‬3 min walk

About this property

The Brown Palace Hotel and Spa, Autograph Collection

Luxury hotel with 3 restaurants and a full-service spa
The Brown Palace Hotel and Spa, Autograph Collection offers 241 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Stay in one of 241 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Denver? This hotel has 31470 square feet (2924 square meters) of space consisting of conference space and 19 meeting rooms.
The Brown Palace Hotel and Spa, Autograph Collection has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Valet parking on site (USD 63 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Shopping

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • 31,470 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (121 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (118 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brown Palace Autograph Collection
Brown Palace Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Hotel Autograph Collection Denver
Brown Palace Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Hotel
Brown Palace Hotel Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Autograph Collection Denver
The Brown Palace Hotel and Spa, Autograph Collection Denver
Hotel The Brown Palace Hotel and Spa, Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Denver
The Brown Palace Hotel Spa Autograph Collection
Brown Autograph Collection

The Brown Palace Hotel and Spa, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 631 out of 1002 reviews
Rating 8 - Good. 174 out of 1002 reviews
Rating 6 - Okay. 99 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stetson

Stayed 2 nights in Jan 2025

10/10 Excellent

MICHAEL, HAMMOND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jan 2025

2/10 Terrible

Leslie

Liked: Cleanliness
Disliked: Staff & service

Anniversary nightmare

My husband and I have been visiting the Brown Palace every year for our anniversary, booking a room and dining at Ships Tavern, but this year was sadly a major disappointment. First, the service and food at Ships Tavern were subpar. The quality has steadily declined over the years, and this visit was no exception. However, the real issue came later when we retrieved our vehicle from valet. We were informed that they had damaged one of our tires and would tow it to the nearest Audi dealership. I ended up Ubering home, as we live locally, while my husband worked out the details with the valet manager. Afterward, he also Ubered home, and we had to rent a car for the weekend while Audi replaced the tire. Unfortunately, we then learned that the valet had tried to switch out the damaged tire with the spare — but did so improperly, damaging the spare in the process. Audi advised that all four tires should be replaced to avoid damage to the AWD system, as replacing just the damaged tire could cause further issues. What followed was incredibly frustrating. Valet refused to cover the full cost of replacing all four tires, and they won’t even engage with us directly anymore to discuss a resolution. Instead, they referred us to their claims department, which has been unresponsive and feels automated at best. We’ve reached out to management at the Brown Palace multiple times but have only received the runaround. They’ve refused to provide us with any meaningful information.
Stayed 1 night in Jan 2025

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not ready when check in time came up. There was no shower door in the bathroom. It created a large mess of water in the bathroom. The pillows were covered in black lint. The refrigerator was not working. Turns out it was not plugged. Overall was not as amazing as it has been in the past.
Stayed 2 nights in Jan 2025

10/10 Excellent

EDMUND

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness
Awsome
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chymese

Stayed 1 night in Dec 2024

10/10 Excellent

Suzy, Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come here every NYE and are never disappointed…huge love for the Palace!
Stayed 2 nights in Dec 2024

10/10 Excellent

Krystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was great and would stay again. Just keep in mind this is the oldest hotel in Denver so it will not have all the space that you might be used to in newer hotels. The charm and friendliness of the employees out weights a small bathroom!
Stayed 3 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Monika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice but lacks quality of service

Our room was nice but we stayed in winter and our heat didn’t work. We only stayed one night and after mentioning the heat issue in the morning to the hotel they didn’t bother to offer any sort of concession. The don’t find that to be professional. Stayed there numerous times but lately I feel the customer service isn’t up to par. Our bartender at dinner didn’t take our order or even offer drinks until after 15 minutes of sitting at the bar - a bit clueless. Pretty hotel but as I said I think they are definitely starting to lack in service and attention to detail.
Stayed 1 night in Jan 2025

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

Beatrice, miami

Liked: Staff & service, amenities
My room was nice and spacious for its price. Maintenance was lacking in the hotel. I had to call maintenance twice to start the tub to work and then because it was leaking onto the floor because of clogging. Breakfast is delicious and served by very nice and helpful waiters. A great stay for its price
Stayed 1 night in Dec 2024

10/10 Excellent

Dean

Stayed 3 nights in Dec 2024

10/10 Excellent

Travon

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and we enjoyed our stay!
Stayed 2 nights in Dec 2024

6/10 Okay

Zahrah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Rooms don't match the reputation

While the lobby and staff were immaculate, the overall condition of the room was completely under cared for. The bathroom doors were falling off the hinges, the sink dripped no matter how you played with the taps, the showerhead and so much residue the water flew everywhere, the air unit only blew cold and the room never warmed past a certain point, and the paint bubbled and split on the ceiling. My brother had a different room and it was in much the same type of disrepair and I heard similar complaint from other patrons upon checkout that were met with complete disinterest from the staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Stayed 4 nights in Oct 2024

6/10 Okay

scott

Stayed 1 night in Dec 2024

10/10 Excellent

Rodney

Stayed 1 night in Dec 2024

10/10 Excellent

Jeff, Durango

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Brown Palace. It is magical during the Christmas season, and the staff and chefs go above and beyond to make you feel at home. Access to downtown Denver is marvelous. We'll be back next year!
Stayed 2 nights in Dec 2024

8/10 Good

Smittee

Stayed 2 nights in Dec 2024

6/10 Okay

Barbra

Stayed 2 nights in Dec 2024