This property lists hot tub as an amenity. Because of 2 previous disappointments over non-working hot tubs, I called ahead to ask if it was working. The response was “As far as I know it is,” She LIED! We reserved a room, checked in about 3 hrs later, changed and went down expecting a nice, relaxing soak after a long day. There was a sign on the door stating the hot tub was down for maintenance. Other guests told us they had been there for a week and it had not worked since they had been there. How could management have not known??? She clearly lied about it on the phone. The front desk clerk could have mentioned it also while we were checking in but didn’t. It may not be important to some people, but was the main reason we chose this hotel. I am very angry about being lied to and staff not offering accurate info at check in. I will never trust this chain of hotels again if that is how they operate.