8/10 Good
MARC
1 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is excellent, as are the staff. I did however feel that there was a 2-tier system, with my room, # 128 being in an 'old' wing. The room itself did not seem to belong with the rest of the hotel and did not convey a sense of 'luxury' in size or other attributes. It was directly above a party/ball room with thunderous noise at night. The window did not close securely and was next to a road, with horns from traffic. The small hot water heater allowed for about 4 minutes of hot shower water before turning cool. Curiously, although tea and iced coffee packets were provided in-room, neither pods nor packets of instant coffee were provided. I inquired, thinking it was a housekeeping oversight and was told "no", that's the way it is in my category of room. Seems peculiar and petty if true. So, if you're in one of the higher priced rooms it's likely an excellent choice but be wary of the lower priced rooms, particularly if they start with a "1" and require the special elevator on the left... The spa and pool are nice.
MARC
Stayed 4 nights in Dec 2024