My husband and I were celebrating our Anniversary, arrived later in the day, no one was at the desk but the owner/manager Jean-Marc works both the desk and restaurant. He was pleasant and welcomed us. We told him we were excited to arrive, celebrating and would like to have a bottle of Champagne after dropping our bags in the room. Asked how to operate the air con he commented that was strange to need it but showed us the operation. My husband opened the window slightly to cool until it kicked in. We went to enjoy our Champagne and this is where it ALL WENT WRONG. We went back to the room to prepare for sleep. I travel all over the world for my job so my habit it to always check the beds for any "Unwelcomed guests" well my husband went to get into the bed before I checked and he said OH NO.. I looked at him, small and crawling under one of the pillows was a BED BUG, my heart sank! I began a search, another one under the mattress cover and another one on the side of the bed frame. I immediately called Jean-Marc asked him to come to the room, we had bed bugs. We put them on a piece of tissue to show him. he was agitated when arrived. He denied they were bed bugs, said it was the open window, scolded us for "tearing the bedding apart" to search. He said just move to another room (? more bugs?) at midnight, we were SO tired, SO disgusted and he made us feel at fault. TERRIBLE manager and experience. Not even a discount offered! A happy memory turned to a NIGHTMARE!