4/10 Poor
mike
Travelled with family
20 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
There was nothing catastrophically wrong with this property, but the staff could clearly care less about ensuring it’s managed properly. I’ve stayed at multiple Hampton Inn’s and they are usually a solid choice. Not this one.
-We check in for 2 days but our door keys were only cleared for one. Hence as we come back on the second day, we’re locked out.
-Even though the reservation was in my name, the room was in the hotel system under someone named Philips. This meant we could not use hotel wifi.
-the coffee was weak brown water downstairs. The front desk could not care less that folks were complaining about it.
-day 2, no coffee at all. After 30 mins plus, the staff realized they had not turned the machine on in the back so it was going to be an additional extended period before there was coffee. Folks just left (us included).
-the DirecTv remote was missing the back to hold the batteries. Hence, every time you grabbed it the batteries fell out.
-the TV was so dark you could barely see the screen. Because all you have is a Directv remote, you can’t adjust it.
-the bath towels are shop-towel thin.
All this is easily fixable……if someone cared.
mike
Stayed 2 nights in Oct 2024