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Hotelito Azul

5.0 star property

Photo gallery for Hotelito Azul

On the beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, free pool cabanas, pool loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine
Garden View Villa | View from room
Oceanfront Villa | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪19 min walk‬
  • SFER IK
    ‪2 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪21 min drive‬

Room options

View all photos for Ocean Front Suite

Ocean Front Suite | View from room

Ocean Front Suite

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Villa

Oceanfront Villa | View from room

Oceanfront Villa

  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Villa, Private Pool, Mezzanine

Grand Villa, Private Pool, Mezzanine | Terrace/patio

Grand Villa, Private Pool, Mezzanine

  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Ocean View Suite

Ocean View Suite

Ocean View Suite

  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Terrace

Luxury Room, 1 Bedroom, Terrace | View from room

Luxury Room, 1 Bedroom, Terrace

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Villa

Garden View Villa | View from room

Garden View Villa

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanview Villa

Oceanview Villa | Terrace/patio

Oceanview Villa

  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, (614)
The price is NZ$1,659
for 1 cabin
includes taxes & fees
9 Mar - 10 Mar
Nomade Tulum

About the area

Tulum

Located in Tulum (Zona Hotelera), Hotelito Azul is steps from Tulum Beach and a 3-minute drive from Tulum National Park. .This beach hotel is 3.1 mi (4.9 km) from Playa Paraiso and 5.4 mi (8.6 km) from Tulum Mayan Ruins.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 19 min walk
  • Las Palmas Public Beach - 11 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 101 min drive

Restaurants

  • ‪Chambao - ‬10 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬17 min walk
  • ‪Taboo Beach Club - ‬10 min walk
  • ‪Ziggys Beach Club - ‬14 min walk
  • ‪Bula Tulum - ‬16 min walk

About this property

Hotelito Azul

Luxury hotel on the beach, with 2 outdoor pools
Hotelito Azul offers 35 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes. Additionally, rooms include minibars and complimentary bottled water. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 35 individually decorated guestrooms, featuring iPod docking stations and minibars. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
Enjoy international cuisine at Olivia, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 poolside bars. Cooked-to-order breakfasts are available daily from 8:00 AM to 1:00 PM for a fee.
Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Olivia - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Agave - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking within 98 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–1:00 PM: USD 30-40 for adults and USD 30-40 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 beach bar and 1 bar
  • Room service available

Restaurants on site

  • Olivia
  • Agave

Things to do

  • 2 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Fitness classes
  • Art gallery
  • Beach yoga
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike storage
  • Concerts/live shows
  • Designer shops
  • Ecotours
  • Fitness centre
  • Free beach club
  • Lifeguards on-site
  • Private picnics
  • Scooter/moped hire
  • Spa services
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Coworking spaces

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Nature reserve
  • Picnic area
  • Pool sunloungers
  • Rooftop terrace

Spa

  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • Accessible bus station shuffle
  • 4 steps to reach property

More

  • Beach towels
  • Books
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Turndown service
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 107.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 7.5 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults, and USD 30 to 40 for children
  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 107.0 per day
  • Service fee: 7.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

Hotelito Azul Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 357 out of 564 reviews
Rating 8 - Good. 91 out of 564 reviews
Rating 6 - Okay. 42 out of 564 reviews
Rating 4 - Poor. 33 out of 564 reviews
Rating 2 - Terrible. 41 out of 564 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Ashwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely pleased with our stay at Azul. The staff is friendly and attentive. Victor at the Agave restaurant deserves a special mention. You could call on him for food and drink suggestions, beach towels, sunscreen, and he would assist with a big smile and a great vibe. Overall, it was an amazing, pleasant, and relaxing experience.
Stayed 2 nights in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel muy tranquilo y recomendable
Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I had the most amazing stay here after booking a last minute night. All the staff were so attentive and can’t thank them enough - especially Abigail and the bar staff at the Oliva bar. WhatsApp groups were super helpful whenever I needed something. Thank you.
Stayed 1 night in Oct 2024

4/10 Poor

Darren, irvine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, Hotel lobby clean, overall property was in need of maintenance, beach lounge chairs fabric all ripped up, palapa roofs leaked water, door locks were difficult to lock, restaurant. and bar PRICE GOUGING! bar and restaurant not stocked, no rooftop attendants, basically no security
Stayed 6 nights in Oct 2024

10/10 Excellent

Josean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful
Stayed 2 nights in Oct 2024

10/10 Excellent

Kila, The Woodlands

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis, naucalpan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel perfecto para disfrutar y caminar Tulum. Habitacion en medio de la naturaleza y hotel a lado de la playa. El roof con alberca infinita, alberca pequeña ideal para niños y jacuzzi para disfrutar unas bebidas en la noche. Los jugos del desayuno riquisimos y todos las mañanas nos trajeron cafe caliente a la puerta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ryszard, Howard Beach

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They accused me for ripping off bed sheets but the bed sheets all ready was ripped off on the sims in two places. Beach lounges was a same thing from the sun, weather and oldest was started ripping of some we try to sit. Very unprofessional staff, very rude and limited food and drinks. They have only 1 beer kind of to chose , diner menu have only 3 menu course to chose and 2 appetizers. Very dirty place in the beach club and beach restaurant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Julieta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Marisol, Painesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hole hotel and staff was wonderful. I love the pool and the guy who work there was really awesome pay attention to everything we need it 👍👍👍.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pablo

Stayed 4 nights in Aug 2024

2/10 Terrible

Edith Deyanira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**DO NOT STAY IN THIS HOTEL** My partner and I went to Tulum for our 2nd anniversary, but our trip was disappointing. Despite being from Mexico, I was shocked by how underdeveloped Tulum is given the high prices. We booked through Expedia and, due to the hotel’s high transportation fees (6k and 8k MXN round trip, around $300/$400 USD), we decided to rent a car. At the hotel, we had to leave a $400 USD deposit—unlike any other hotel I've stayed at. We also had to sign a form for a $50 charge per lost beach towel, considering their poor condition, felt like extortion. Our room had several issues: the window didn't close properly, letting in wind and rain, and the AC barely worked, making the room hot and sticky. We had a terrible night's sleep. When I requested an iron and ironing board, they provided a small, dirty board and an old iron. Dinner was overpriced at $150 USD for two, including $25 for two juices. The food was mediocre. Complimentary coffee, which my husband found gross, was left outside our door in an old-looking basket. Due to the poor hotel experience and bad weather, we decided to leave early. The front desk refused a refund, even with the storm worsening. The staff showed no concern for guest safety. Expedia contacted the hotel on our behalf, but they still refused. In total, we spent $4k, with $2k on the hotel alone, I strongly advise against staying at this hotel. Our experience was terrible, and it’s disheartening to see such exploitation of tourists.

8/10 Good

Mariangel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotelito Azul is a ok hotel, expensive for the facilities. The staff is the best.
Stayed 3 nights in May 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite!

6/10 Okay

Rebecca

Travelled with family
Gym cannot be open until 8 am and that is very late When we have tours and family waiting for us
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristen

Travelled with partner
If you’re considering Hotelio Azul, do yourself a favor and look elsewhere. To start off the check-in experience was an absolute disaster not to mention our room was not ready by the promised time. No worries, we opted to relax by the pool until we could check-in. We ordered two margaritas to only find out we were charged over $40 (USD) per margarita, coincidentally they only wanted to accept cash. It didn’t end here, on our final night in Tulum we opted to end the night early and planned to take a dip in the above-ground hot tub on the rooftop (side note, it closes the second the clock strikes 10 pm). Surprise-surprise, the heater was broken in the hot tub. The rooftop bar staff asked if they could make it up to us by offering us a beer, we accepted and then presented with a check for $16 (USD) for two Modelo’s. We asked if they could charge it to our room since we had no cash or cards in our possession which they refused. They literally followed me down to our room to collect payment for two beers that were originally offered to us free of charge. This place is criminal, if you think I’m joking, Google, “owner of Hotelito Azul Tulum”. I could continue detailing out our terrible experience but it’s more of the same. Do yourself a favor and spend your time and money anywhere else but here. Thankfully, we had only booked three nights at Hotelio Azul and for the rest of our vacation, we stayed at Casa Malca and had an absolutely amazing experience.
Stayed 3 nights in May 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This a very cute hotel especially if you stay in one of the beachfront bungalows. I don't think that I would have enjoyed my stay had I selected one the alternate room options. The staff was super kind and helpful. The food at Aguava was delicious. We didn't discover that the food at Olivia was topnotch until our last day. We judged this restaurant by the coffee delivered to our room each morning. Big mistake, the coffee at Olivia is so good. We left each morning to go find coffee because we thought the restaurant had the same coffee. Transportation around the island was a bit inconvenient for us. I think in a few years when sidewalks are installed it will be a lot better for pedestrians.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jonathan, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view villa had a spectacular view of the ocean. Even with the beach just steps away, we rarely felt the need to leave our comfy balcony because of the view. It's better than the pictures show. Staff was good and responsive, but wifi/internet was poor and didn't really work except in one small corner of the room. But because of the location, it was nice to "unplug" for the weekend. The food was expensive, but above average quality (even compared to other 5 star spots in Tulum), and every meal we had for breakfast/lunch/dinner was good. Griselda from housekeeping was amazing and friendly and brought us new towel animals every day!
Stayed 4 nights in May 2024

2/10 Terrible

Satbir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience.. It’s not worth the money you spend there.
Stayed 4 nights in May 2024

10/10 Excellent

Ashadeep

Stayed 5 nights in May 2024

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing hotel. Great service at the beach, rooftop bar and front desk. Very accommodating.
Lobby
Pavers heading to all of the hotels rooms
Beach
Partial ocean view villa
Stayed 3 nights in May 2024

2/10 Terrible

Manuel, reedley

Disliked: Staff & service
Stayed 4 nights in May 2024

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the plus side, I loved the fact the property was on the beach; there are jacuzzis and pools by the bar; and a good restaurant. On the minus side, the breakfast didn’t have any vegan options and the main guy serving the food there was extremely unfriendly.
Stayed 7 nights in Apr 2024

2/10 Terrible

andres felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024