DO NOT MAKE A RESERVATION HERE DURING FIRE SEASON. From the east side of the state, we had started the day in Leavenworth and were in Marysville about 4:30 pm when we saw that SR 20 had just closed due to wildfires. We immediately called the hotel to ask for a refund since our planned route was closed. We were told that because the fire was not their fault and that we could drive BACK through Leavenworth and enter from the east side, they would not issue a refund. They did say, however, that we could reschedule to another date within a year. Going back through Leavenworth and up from the east was not going to happen. We had to scramble to make new plans/lodging for the night. After returning home, I called the Winthrop Inn to ask how to go about rescheduling to a future date. I was told that since I had not specifically told them that I wanted to reschedule at the time that I told them we would not be arriving and asked for the refund, that option was no longer available. What poor customer service! I will now never stay at the Winthrop Inn, and I have told all my friends this story and so hopefully they will now not ever stay there either. It would not have hurt them to let us rebook our lost night sometime in the next year, probably in the off season, but they chose not to. What a shame! I wonder how many other people this has happened to recently.