This stay was a mixed-bag. I reserved two queen rooms with saunas, one for myself and husband, one for my in-laws. Our room was fine, if a bit run-down around the edges. The other room had clearly not been cleaned - the last tenant's trash was still in the room, the towels had been removed but not replaced, etc. The first woman at the desk seemed not to believe us about the condition of the room, but another immediately moved to change my in-laws' room and offered an "upgrade," which consisted of a similar room but with an extra single bed (of no use to us) and a jacuzzi tub (of negligible benefit, but the gesture was appreciated). This room was clean at least, but over the course of the 2 days we were there, no one came to straighten their room, replace towels, or clean up the hallway they were on (a pair of used glasses sat on the same hallway table the whole time). The rooms are very dark - dark wood, low lighting, and the recent "updates" were done with cheap linoleum in the baths and laminate flooring in the bedrooms. The toilet seat in our room did not fit, so the seat back fell on you when you sat down. Common areas were not very clean. Despite all this, we had a decent stay and good breakfast, and I want to commend one staff member in particular, Sandra, who fixed my in-laws' room and, when our sauna would not start, came to our room and was determined to get it to work (which she did), while being very friendly and genuinely concerned that we have a good stay.