We last stayed at this hotel in October 2023 and the receptionist suggested a groundfloor room close to the main area because of my disability.Perfect. In December 30/12/2023 I wrote asking for the same room when we arrive 04/04/24. On arrival we were told immediately that there is no afternoon lunch and that there is no bar service. The kitchen and bar would be open that evening. Next we were given room 162, first floor which was 30yds from the lift with the room approx. 80 yds from the lift. I asked about our request for our previous room to be told she knew nothing of our request, the room was let and it was no longer considered a budget room. I then asked because of my disability and shortness of breath could she move us to either a groundfloor room or one nearer the lift. i was told that the hotel was full, yet the car park was quite empty. We are due to stay there on the 18/04/24, we have requested a groungfloor room and we shall see what happens. We have been using this hotel since 2016 and have seen the standards slowly slipping but this last stay reached a very standard.