We stayed on the first floor of the Courtyard, which is in a separate building from the main lobby. Unfortunately, the hotel feels outdated and unclean. It’s advertised as a 4-star hotel, but I would rate it no higher than a 2-star. Our room had a musty smell, and there was lint and dust in the overhead water sprinkler. The air conditioning unit was old and noisy, with visible dust buildup. The metal hardware and moldings looked worn. There was a lack of soundproofing, all cinversational noises outside of our room were audible. Additionally, the refrigerator wasn’t cold enough, and the bathroom fixtures were dingy and outdated. We called front desk to get extra towels and it went to voice mail. We left a message and never received out towels at all. On a positive note, the location is convenient, near Richmond Centre, and there’s free parking available on the side of the hotel. There’s also a parking garage for overflow, but we didn’t have any issues finding a spot. Overall, we were disappointed with our stay.