Hotel could use an update but is clean enough. Check in lady was a bit snarky but all other staff were terrific. Great for walking to restaurants in Richmond, about 3 blocks away, which is what we were in town for! We stayed in 2 different rooms, one in the front of the building and one in the back. The "park view" room with balcony on the 2nd floor was not worth any extra money compared to the standard 2 bed room. Overall, it was a somewhat below average Best Western that was astonishingly expensive-- my main complaint is it was not a good value. Then again, everything in Vancouver was astonishingly expensive, and I came from expensive southern California!