Just read their response back to other individuals and you can see... they love to argue. They are truly UNPROFESSIONAL. I wish I had known this before I booked and that is the only reason why I am sharing because THEY were the ones who ruined my vacation. When people are on vacation, they want to relax. You won't get to relax here. They charge fee after fee. Expect to pay about $50 dollars more (cash only) after the whole experience is over. They also expect you to write down your credit card info (I mean all of it) which made me very uncomfortable. Most hotels just swipe it and leave a hold, but they aren't most hotels. They post signs like no food in the room. They watch you like a hawk when you enter and leave. You feel like you are under surveillance. The overall experience was not pleasant. More reasons? It was not as comfortable as advertised. Downfeather? Not even close! The blanket was paper thin. The mattress was paper thin. The TV was not even plugged in. The air con was not cold. There was not enough outlets in the room. For the price I paid, I expect much better. I would expect this service if I was paying the lowest budget hotel, but the price was comparable to most in the area. Also, when I gave this negative feedback, they confronted me early in the morning (like when I just woke up) and demanded that I take this review down. After I refused and left, they sent me a email telling me that they are the best and that I was wrong for thinking they weren't.