All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 126 out of 287 reviews" "
10 - Excellent
126
Rating 8 - Good. 102 out of 287 reviews" "
8 - Good
102
Rating 6 - Okay. 37 out of 287 reviews" "
6 - Okay
37
Rating 4 - Poor. 17 out of 287 reviews" "
4 - Poor
17
Rating 2 - Terrible. 5 out of 287 reviews" "
2 - Terrible
5
8.8/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
Ceri
Travelled with partner
24 Aug 2024
Liked: Staff & service
Great location, close to the river and Pont Neuf. Good air conditioning and quiet surroundings due to great double glazing. Lovely reception area and friendly staff.
The hotel room was quirky. Small, with limited storage space. The fridge was useful. No kettle, but coffee maker available. Two pods free and then pay 0.90€ for each extra pod. No stand-up shower, just a bath and a very strange set-up for a sliding door to the en-suite affording little privacy. WiFi was problematic and I got fed up with switching the router off and on, so just resorted to 5G in the end.
The air conditioning in the room was not really effective
The bed and pillows were hard and uncomfortable
There was no shower only a hand held shower over the bath
The staff though were very good helpful and professional
Situated in a perfect location within the Bordeaux golden triangle at a very reasonable rate, the hotel was perfect for our short trip.. we were in the Wagner suite overlooking the main square and we had ample room with most things we needed. The rooms could do with a kettle and fridge.
Hotel was quirky but in a great location. Small rooms but the balcony made it seem more roomy. Elevator didn’t go to the top floor so we had to carry our bags up one floor.
The good and bad are the same. It's an old building so it has charm - and challenges. Decor could use some fresh paint and repairs. The breakfast was quite good. It would be better if there was a toaster. Staff are very good. Would I come back? No. Am I sorry I stayed there? Again, no. I can do a little better for the price.
Thomas D
Stayed 6 nights in Feb 2024
6/10 Okay
Thomas, NASHVILLE
26 Dec 2023
Liked: Cleanliness
Disliked: Amenities
Internet did not always work.
No one informed me ahead of time that the hotel was closing for the holidays on the day I was leaving….so I had nowhere to leave my suitcase for the afternoon while waiting for my evening flight.
Receptionist did not speak English
Thomas
8/10 Good
Ross, Wotton Under Edge
Travelled with partner
12 Nov 2023
Liked: Cleanliness, staff & service, amenities
Great property for sightseeing, our room was a little dated, but other rooms were nicely decorated.
Ross
Stayed 3 nights in Nov 2023
10/10 Excellent
Michael
9 Oct 2023
Michael
Stayed 1 night in Oct 2023
8/10 Good
Robin
Travelled with partner
30 Sept 2023
Liked: Staff & service, amenities
Old characterful property in good location. No parking except in nearby public car parks.
The aroma if sewage attacks your nostrils as you approach the hotel and continue into the foyer and lift. The hotel is incredibly shabby - chipped paint, peeling wallpaper and plaster work with big chunks missing. This continued into our room. The "wood" or chipboard in the bathroom was rotten, mildewed and dirty around the bath. The shower is handheld - very difficult to wash your hair that way! Add those discomforts to the carpark fees of 30 euros a day + good 10 minute walk, extra charge for breakfast and city taxes...a totally miserable experience. Stayed two nights as it was a non-refundable booking. Will not be using Hotels.com - will book directly with hotels in future to have recourse should things go badly.
When we arrived we were told our A/C was broken. This made it impossible to stay let alone sleep in our room. Was probably the most unpleasant night of my life