Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
Guests booked in Full Board rate plans receive dinner on arrival date; breakfast, lunch, dinner on the following days (for 2-night minimum stays); and breakfast and lunch on departure date. Guests who wish to change arrival or departure date meals must contact the property at least 5 days in advance of arrival.
The room rate does not include access to VinWonders. Guests can purchase tickets to VinWonders at the hotel.
Outside food is not permitted on the premises.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
No rollaway/extra beds available
No lifts
Children stay free
Service animals not allowed
One child stays free
Debit cards not accepted
Staffed front desk
Smoke detector
Security system
Children stay free - maximum age 3
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Free parking
