4/10 Poor
David
Travelled with family
3 Dec 2024
Disliked: Cleanliness, staff & service
This has been our go to hotel in this area however something has changed. We were there for 4 days. The room was never vacuumed or the sheets changed, and we needed to ask for clean towels after a couple of days We repeatedly asked for shampoo as all the dispensers (shampoo, conditioner, body wash) were empty without success. The shower faucet dripped continually (and many gallons of water while we were there). Very disappointing! The breakfast is still good, but there was a roach wandering along a mantle by our table. Also, there was the same piece of garbage on the floor by the elevators the entire 4 days, so clearly the hallways are not vacuumed. A shame because we have really enjoyed this hotel in the past.
David
Stayed 3 nights in Nov 2024