2/10 Terrible
Kristy
Travelled with family and small children
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had bed bugs in both the bedroom mattress as well as the pull out couch mattress
I told the staff we wouldn’t be staying in the room or at the hotel because it was very dirty and unsafe as well as unsanitary staff did nothing about this situation when I requested a refund
I asked to I be contacted immediately by a manager I have yet to be contacted to discuss major concerns as well as be refunded for my stay
This was a weekend get away for my daughter for her birthday she was very upset we had to find a different hotel to sleep in because the room was very dirty
I would love to change my ratings and review if this could be handled immediately by properly management
I have pictures I can and will send to management as well as corporate if needed all I’m asking for is a refund as we felt very unsafe and unsanitary staying in this hotel
We frequently travel for dance competitions and other sporting events and stay in many hotels around the east coast Including this major hotel that I truly love and trust to sleep at with not only myself but my children
Please feel free to contact me immediately as I’m only looking out for the health and safety of other guests as well as myself and my children
Thank you
Kristy
Stayed 1 night in Dec 2024