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Best Western Smoky Mountain Inn

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Smoky Mountain Inn

BBQ/picnic area
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Property amenity
Outdoor pool

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included

Explore the area

Map
130 Shiloh Trl, Waynesville, NC, 28786
  • Balsam Spa
    3 min drive
  • Smoky Mountain Jumphouse
    5 min drive
  • Huddle House
    10 min walk
  • Asheville, NC (AVL-Asheville Regional)
    43 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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Front of property

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About the area

Waynesville

Located in Waynesville, Best Western Smoky Mountain Inn is within a 5-minute drive of Balsam Spa and Barber Orchard Fruitstand. .This hotel is 19.7 mi (31.7 km) from Great Smoky Mountains National Park and 14.7 mi (23.6 km) from Cataloochee Ski Area.

What's nearby

  • Smoky Mountain Jumphouse - 5 min drive
  • Blue Ridge Parkway Balsam Entrance - 6 min drive
  • Lake Junaluska Conference and Retreat Center - 8 min drive
  • Wheels Through Time Museum - 16 min drive
  • Maggie Valley Festival Grounds - 17 min drive

Getting around

  • Asheville Regional Airport (AVL) - 43 min drive

Restaurants

  • ‪Taco Bell - ‬15 min walk
  • ‪Singletree Heritage Kitchen - ‬5 min drive
  • ‪Papas & Beer - ‬2 min drive
  • ‪Bocelli's Italian Eatery - ‬5 min drive
  • ‪Maggie's Galley - ‬3 min drive

About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with free breakfast and a fitness center
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a picnic area, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM–9:00 AM

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Luggage storage

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • No lift (single-level property)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 506 out of 866 reviews" "
Rating 8 - Good. 267 out of 866 reviews" "
Rating 6 - Okay. 67 out of 866 reviews" "
Rating 4 - Poor. 16 out of 866 reviews" "
Rating 2 - Terrible. 10 out of 866 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a basic place to stay it was great.
Stayed 1 night in Sep 2024

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady who organised the breakfast was brilliant
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The landscape was very nice. It was quiet and we had no problem sleeping. Breakfast bar was good.
Stayed 1 night in Sep 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Driveway needs work.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & quick check/in. Nice, clean, quiet room with a very comfortable bed.
Stayed 1 night in Aug 2024

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I would do anything to improve my stay I would add a pillow top mattress and a fan to the bathroom. I thought the breakfast was better than the Fairfield Marriott where I stayed the night before so kudos to you best western😊!
Stayed 1 night in Aug 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean buthad a musty smell
Stayed 1 night in Aug 2024

8/10 Good

Mallorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property had huge shipping containers in parking lot blocking views of mountain. Tried to check in early was denied and we couldn’t use pool because we weren’t registered guests! But we will be in 2 hours at 4. Not nice
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Gem in Waynesville
A lovely view, great staff and super clean. The room was comfortable and the breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

damishia

Stayed 2 nights in Jul 2024

10/10 Excellent

Bruce L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Very nice room.
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Stayed 1 night in Jul 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous views
Stayed 2 nights in Jul 2024

2/10 Terrible

Jerry

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is nice, motel drive and signing not great
Stayed 1 night in Jul 2024

6/10 Okay

Kimberly

Stayed 1 night in Jul 2024

10/10 Excellent

Gaye

Travelled with family
Clean comfortable rooms, friendly people, convenient location.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip
Nice location, enjoyed the welcome gift of water, popcorn and cookies. Also liked the daily maid service.
Stayed 2 nights in Jun 2024

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older property but rooms have been updated and are clean and comfortable. Out of the way but close to highway and shopping.
Stayed 3 nights in Jun 2024

4/10 Poor

Greg, Pinehurst

Business traveller
Liked: Cleanliness, property conditions & facilities
After a business appointment was cancelled, I arrived an hour and a half prior to the published check-in time. I was told there would be a $35 surcharge to check-in early, no matter whether my room was ready or not. I've had the same thing happen at other hotels, and had to wait if the room wasn't ready, but if it was available, they let me in at no additional charge. Here they didn't even check for room availability, just quoted the mandatory fee. Disappointing.
Stayed 2 nights in Jun 2024

8/10 Good

Ava

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 2 nights in Jun 2024

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management
Stayed 1 night in Jun 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was tucked away in a quiet area with places to sit around and enjoy the mountains. The room was clean and everything worked good. Bed was very close to the wall and high up, which was difficult to maneuver with my short self, but I made it work. Will most likely stay here again if up that way.
Stayed 3 nights in Jun 2024