I was looking for a pet-friendly property to stay with my family and our dog, so I used Expedia's pet-friendly filter when booking. When we arrived at the hotel around 9:00 pm, I entered through the front door with my dog, provided my card, and received our room keys without any issues.
However, about half an hour later, I received a call from the front desk informing me that the property was not dog-friendly and that I would have to leave. They refused to refund my money, claiming it was Expedia's fault.
I tried finding other options in the area, but everything was sold out. Ultimately, they allowed me to stay only after I signed multiple forms stating that I would be fully responsible for any damage my dog might cause.
This experience was extremely frustrating, especially since I had to deal with all of this at 10:00 pm with a newborn baby and a dog when it was well past her sleep time. I would not recommend this property to anyone traveling with pets.