6/10 Okay
Huong
Travelled with family and small children
30 Dec 2024
Disliked: Staff & service
Upon checking in, one of the staff at the front desk was not friendly and was off putting. This person gave me the paper to sign and just push me to move along. I was given no explanation that there will be a fee that they charge for damages but will reverse when I check out. Within 30 min of check in, I got a text notification to my phone for charges from the hotel so I went back to reception to ask them about it. It would have been nice if this staff communicated this in the initial check in since it is a reasonable charge.
We took our kids to the swimming pool and the towels were super small and thin so don’t be surprised.
Our room with two queen size bed weren’t too bad. It look spacious with just enough room for my family with young kids. Unfortunately, our room was right next to the elevator so we can hear every single person who comes through that elevator at night. Needless to say, we can hear everyone who steps out of that elevator.
Huong
Stayed 1 night in Dec 2024