4/10 Poor
Carrie
31 Aug 2024
Disliked: Staff & service, property conditions & facilities
The manager that originally checked us in was friendly. Our keys were deactivated multiple times during our stay leaving our party of 6 stuck outside the door while we had to go to the desk to have them reactivated. This happened 4 times. The lady at the desk insisted that we were using the keys wrong like it is the first hotel we have stayed in.
Then we unfolded the sleeper sofa and there was no bedding or pillows left for this so we had to go back down to the front desk and wait in the enormous line in order to get bedding so my kids could sleep.
We will not be staying in this hotel again. I could look past certain things but the extremely rude staff behind the counter is not one of them.
Carrie
Stayed 1 night in Aug 2024