2/10 Terrible
Daeleene
20 Jan 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Check in is at 4pm didn’t get my room until 6pm!!!
When booking this hotel I requested an early check-in. I didn’t hear anything back so day of check-in I call at 9:30 AM to request an early check-in. The lady said they could probably have my room ready by 2 PM I said ok and then I call back around 1:30PM to make sure my room was ready they said it still wasn’t ready. I show up at 2 PM maybe hoping that it would be ready. Front desk lady very rudely said it still isn’t ready. It probably won’t be ready until check in time which is at 4 PM. Already annoyed I say OK that’s fine. We’ll just come in at regular check-in time. So we did we came at 4PM which is the check in time and it STILL WAS NOT READY!! She said she could give me another room to wait until my room was ready cause we were looking at another hour before it was. Frustrated I said fine and didn’t get a call from the hotel about my room being ready until 6 PM which I then had to move all my stuff from that room to another room two hours AFTER my suite should’ve been ready. The front desk didn’t apologize for the inconvenience maybe try to make it better which I was not expecting anything from them, but just maybe something instead of acting like I was the problem. I got one of their bigger suites and just don’t understand how I’ve been calling all day trying to get this room and still wasn’t ready until two hours after check in time!
Daeleene
Stayed 1 night in Jan 2025