Candlewood Suites Houston (The Woodlands), an IHG Hotel Reviews
Reviews
8.4
Very good
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Stayed two nights in this property. Got woken up at 2 AM by random kids screaming playing in the hallway. Roaches came out of the sink when I tried to make food in room. The whole motel smelled musky and dirty. Will not be staying here again.
Room had better days. Smelled musty and night table was moldy.
Carpet was very old and dusty.
Fredrick
Stayed 5 nights in Mar 2024
4/10 Poor
Verified traveller
Business traveller
31 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No coffee!
They were out of coffee for the rooms. Refrigerator did not work. AC was poor quality, didn’t cool room off.
Verified traveller
Stayed 1 night in May 2024
10/10 Excellent
Rosa
30 May 2024
Rosa
Stayed 4 nights in May 2024
6/10 Okay
Donald
28 May 2024
Liked: Cleanliness, staff & service
People were friendly....place appeared clean.
We couldn't get our room keys to work...We even got a 2nd set. That appeared to be a common problem from chatting with other guests. Room was either freezing or we had to turn off the AC...There was no in between, Facility needs updated, but appears they are working on it now
Right from my initial booking process, through checking in, to my room, the condition of the facilities and the helpfulness of the staff this is an excellent hotel. Thank you for making my Houston visit exactly as I had planned and hoped.
My key card did not work,
i had to walk down to the front desk three times and the staff was not very pleasant about it all. They ended up giving me a different room further away and that key finally worked. I am a senior so all that walking to get a key to work was not good. The room was ok, the bed was not comfortable and the tv in the new room was not working well
So we gave up trying to watch it as i was too tired. We stayed at this property as it was close to the hospital. My husband was having a heart procedure early in the morning. We arrived an hour before 3pm check in but was told she would have to charge me a 25.00 early check in fee. She did state she had rooms ready but i decided to wait out the hour. The two ladies working the front desk were not pleasant at all. The man that helped us with the final key that worked was pleasant. This property does not offer breakfast and they do not have a ice machine. You have to turn on the icemaker in the freezer and wsit till it makes ice cubes. Not planning on staying here again.