This hotel is clutching at straws with its 4 star rating - it has a low 3 star/guest house vibe. It’s in need of significant investment and an upgrade to its service and standards.
There was a mould/damp patch in our room, and a huge one above the staircase, the carpets in communal areas need a deep clean and doors/paint and windows all need looking at.
The hotel is in a great location (fantastic views) and the staff were accommodating and helpful, but the quality of food, room amenities and general facilities let this hotel down.
The photos on the site are misleading for standard/classic rooms, and it states breakfast is included - after booking, this stated continental breakfast only and you would need to pay more for a cooked breakfast (again, something you don’t expect at a 4 star hotel - either include it, or don’t. The continental also left a lot to be desired - fruit juices were warm, a few bits of cheese amongst the usual breads etc.