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Kimpton Cardinal Hotel by IHG

4.5 star property

Photo gallery for Kimpton Cardinal Hotel by IHG

Exterior
Property amenity
Breakfast, lunch, dinner served; French cuisine
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

Map
51 East 4th St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪6 min walk‬
  • Old Salem
    ‪16 min walk‬
  • Winston Salem State University
    ‪3 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪27 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Roll-in Shower (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Roll-in Shower (Mobility)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room (Essential)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 2 Queen Beds (Exterior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 2 Queen Beds (Exterior View)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Exterior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Exterior View)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Winston-Salem Downtown by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (333)
The price is NZ$320
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Hotel Indigo Winston-Salem Downtown by IHG

About the area

Winston-Salem

With a stay at Kimpton Cardinal Hotel by IHG, you'll be centrally located in Winston-Salem, a 3-minute drive from Wake Forest University Baptist Medical Center and 7 minutes from Hanes Mall. .This family-friendly hotel is 4.4 mi (7.1 km) from Wake Forest University and 0.2 mi (0.3 km) from Frank L. Horton Museum Center.

What's nearby

  • Benton Convention Center - 6 min walk - 0.6 km
  • Old Salem - 16 min walk - 1.4 km
  • Wake Forest University Baptist Medical Center - 3 min drive - 3.2 km
  • Winston Salem State University - 3 min drive - 2.5 km
  • Wake Forest University - 8 min drive - 7.1 km

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 27 min drive

Restaurants

  • ‪Incendiary Brewing Company - ‬4 min walk
  • ‪Oh' Calcutta - ‬4 min walk
  • ‪Thai Harmony - ‬4 min walk
  • ‪Young Cardinal Cafe - ‬6 min walk
  • ‪Mellow Mushroom - ‬5 min walk

About this property

Kimpton Cardinal Hotel by IHG

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
Kimpton Cardinal Hotel by IHG offers 174 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 174 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless internet access (surcharge) and concierge services. Additional amenities at this hotel include an arcade/game room, a television in a common area, and a ballroom.
Enjoy French cuisine at The Katharine Brasserie, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 1:00 PM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 6375 square feet (592 square meters) of space consisting of conference space and 8 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 1:00 PM.
The Katharine Brasserie - This brasserie specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per night)
  • Available in some public areas: WiFi (USD 14.99 per night)

Parking and public transport

  • Valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–1:00 PM on weekends: USD 12-25 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Katharine Brasserie

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike parking
  • Billiards/pool table
  • Bowling alley
  • Free bike hire
  • Playground

Family friendly

  • Arcade/games room
  • Bowling alley
  • Children's games
  • Free cots/infant beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (6375 square feet)
  • Meeting rooms - 8

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally owned and organised tours and activities
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LCD TV
  • Premium channels

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person
  • Fee for in-room wireless internet: USD 14.99 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 14.99 per night (rates may vary)
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardinal Hotel Winston-Salem
Kimpton Cardinal Hotel Winston-Salem
Kimpton Cardinal Winston-Salem
Kimpton Cardinal
The Cardinal a Kimpton Hotel
The Kimpton Cardinal Hotel
Kimpton Cardinal Hotel
Kimpton Cardinal By Ihg
Kimpton Cardinal Hotel by IHG Hotel
Kimpton Cardinal Hotel an IHG Hotel
Kimpton Cardinal Hotel by IHG Winston-Salem
Kimpton Cardinal Hotel by IHG Hotel Winston-Salem

Kimpton Cardinal Hotel by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 942 reviews
Rating 8 - Good. 184 out of 942 reviews
Rating 6 - Okay. 61 out of 942 reviews
Rating 4 - Poor. 39 out of 942 reviews
Rating 2 - Terrible. 18 out of 942 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Logan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was nice enough, but the staff weren't very welcoming at check in or check out. I did get a different staffer that was much nicer when I went downstairs to ask for more towels and pillows which I had to do since neither they nor housekeeping answered the phone. Our "view" on both sides of the room was just random HVAC equipment and the roof which was disappointing. Overall, I'm not sure this property is worth the price point which is disappointing as I've stayed here in the past and had a MUCH better experience.
Stayed 1 night in Dec 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the parking was confusing. The hotel only provides for valet parking. However, there is a parking garage across the street, but it requires you to have an app, i.e. no press the button for a ticket. There is another parking garage behind the hotel on Church St, which is where the valets park you car. it does have a push the button for a ticket entry. The hotel itself was pleasant and the desk staff, especially Kevin, was very helpful in giving directions. My room was clean, nice and I appreciated having an alarm clock which was easy to set. The dining room seemed to have a limited breakfast selection. I only ate dinner there once. The only thing the hotel of this caliber lacked was some sort of business center where you could log in on their laptops and do early check-in with your airline and print out boarding passes. Even La Quinta hotels have that amenity.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.
Stayed 1 night in Nov 2024

4/10 Poor

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
Stayed 3 nights in Nov 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal. It was impeccably clean. The staff was friendly and helpful, and gave great restaurant recommendations. The hotel had a great gym as well. Everything was perfect.
Stayed 1 night in Nov 2024

4/10 Poor

Jonathon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Find better for less.
The hotel is rated to be an amazing place to stay. It has wonderful decorations and strives for excellence but to me falls short. The room size for the price was way too small. Especially the bathroom. There was no microwave. The snacks in the room overpriced. $6 for a snickers this isn’t a stadium. I asked three times for my air conditioner temp to be lowered but they never did. It said 67 but the room felt between 72-74. The elevator has added security but they don’t tell you that when checking in. One elevator was struggling to work. They tried to charge me for valet even though I didn’t use it. This hotel was a more let down.
Stayed 2 nights in Nov 2024

2/10 Terrible

thomas

Business traveller
Disliked: Staff & service
Sad how bad things have gotten here.
I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.
Stayed 1 night in Nov 2024

4/10 Poor

thomas

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Pretty awful stay. Not at all what it used to be…
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
Stayed 1 night in Nov 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fabulous stay. Thank you so much!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chuck

Stayed 2 nights in Oct 2024

8/10 Good

Ajay, Rockville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities at the hotel are nice, and the game room can be fun. I wish (personal view) that there was simply more lighting in hotel - the hallways, lobby, restaurant, etc. are fairly dark.
Stayed 4 nights in Nov 2024

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best and coolest hotel in Winston!
Everything was FANTASTIC from the velvet, check-in, room, amities, restaurant (Kathrine), and all the way to check-out! Definitely will book again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed this time.
I love the Cardinal and try to stay there whenever I’m in the area. This time, I found that the pillows were ROCK hard and so thick it was impossible to sleep. Our necks were very sore for the 4 days we were there. Still hurting! Mattresses were lumpy and room service mixed up our order 3 out of 4 times. The croissants were very stale, too. Housekeeping left the accumulating dirty glasses all over the room the entire time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mike

Stayed 2 nights in Oct 2024

10/10 Excellent

Keziah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hands down the best hotel in Winston Salem
My stay was awesome! very clean, very luxurious.
Stayed 1 night in Oct 2024

10/10 Excellent

Dhaval

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and classy with a neo historical/vintage vibe. rooms are unique from an interior decor standpoint. favorite thing about the room is there is a tub spout shared with the shower BUT a separate spout for a handheld. nice touches like that make it unique.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kristen, Winston Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Winston-Salem
Stayed 1 night in Oct 2024

4/10 Poor

Nahleena, Cornelius

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The customer service representative was unpleasant throughout the entire interaction of checking in. He was outside smoking as we entered the lobby, when he finished his cigarette he stated that we should have let him know we were checking in. There were zero nicety’s, he was shaking as if he was furious, took longer than usual to check us in, especially since we had a reservation. The experience was upsetting. To say the least! Hotel is a nice accommodation, we typically stay there when visiting Winston, unfortunate that this transpired.
Stayed 1 night in Oct 2024

10/10 Excellent

Audrey

Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024