4/10 Poor
Alejandro
Business traveller, Travelled with partner
29 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
Alejandro
Stayed 3 nights in Nov 2024