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Best Western Plus Moat House Reading

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Moat House Reading

Reception
Minibar, in-room safe, desk, laptop workspace
Flat-screen TV
Family Room, Multiple Beds, Non Smoking | Exterior
Restaurant

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Mill Lane, Sindlesham, Wokingham, England, RG41 5DF
  • Nirvana Spa
    17 min walk
  • University of Reading
    4 min drive
  • Shinfield Studios
    7 min drive
  • London (LHR-Heathrow)
    34 min drive

Room options

View all photos for Standard Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

  • 20.5 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 20.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Walk-in Shower)

Executive Room, 1 Double Bed, Non Smoking (Walk-in Shower)

Executive Room, 1 Double Bed, Non Smoking (Walk-in Shower)

  • 20.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed)

Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed)

Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Family Room, Multiple Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Walk-in Shower)

Executive Room, 2 Single Beds, Non Smoking (Walk-in Shower)

Executive Room, 2 Single Beds, Non Smoking (Walk-in Shower)

  • 20.5 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

  • 20.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 20.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Non Smoking

  • 20.5 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Sure Hotel by Best Western Reading

Parking included
Free WiFi
Restaurant
Gym
3.7 out of 5, Good, (1001)
The price is NZ$99
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Sure Hotel by Best Western Reading

About the area

Wokingham

When you stay at Best Western Plus Moat House Reading in Wokingham, you'll be in the business district, within a 15-minute drive of Thames River and Lapland UK. .This luxury hotel is 14.9 mi (24 km) from LEGOLAND® Windsor and 11.6 mi (18.7 km) from Ascot Racecourse.

What's nearby

  • Nirvana Spa - 17 min walk
  • University of Reading - 4 min drive
  • Shinfield Studios - 7 min drive
  • Madejski Stadium - 8 min drive
  • Oracle - 9 min drive

Getting around

  • Wokingham Winnersh Station - 3 min drive
  • Farnborough (FAB) - 42 min drive

Restaurants

  • ‪Good Companions - ‬3 min drive
  • ‪Sainsbury's Café - ‬3 min drive
  • ‪The Wheelwrights Arms - ‬4 min drive
  • ‪The Walter Arms - ‬2 min drive
  • ‪Laz Tadim - ‬4 min drive

About this property

Best Western Plus Moat House Reading

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
Best Western Plus Moat House Reading offers 129 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wokingham hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 129 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Whisky Charlie - Onsite wine bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 16.95 per person
  • 1 bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Whisky Charlie

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1 AM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between August 26 and August 28.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Reading M4 J10 Wokingham
DoubleTree Hilton Reading M4 J10
DoubleTree Hilton Reang M4 J1

Best Western Plus Moat House Reading Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 97 out of 406 reviews" "
Rating 8 - Good. 156 out of 406 reviews" "
Rating 6 - Okay. 74 out of 406 reviews" "
Rating 4 - Poor. 44 out of 406 reviews" "
Rating 2 - Terrible. 35 out of 406 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Travelled with family, Travelled with family and small children
Disliked: Staff & service
This is a hotel that has seen better days. On arrival there was nobody at the reception desk and we were left waiting for 20 minutes for a staff member to check us in. The room we booked was an executive suite for us and or 11 year old daughter, however the sofa bed was so uncomfortable with unpadded springs that all three of us spent the night in the king size bed. The hotel is undergoing some undergoing some refurbishment, which it badly needs, however the drilling and hammering at 11PM on a Sunday night was completely unacceptable. We paid extra for breakfast and honestly wish we’re had not bothered. The food had been left under heated lights for quite some time and was tough and greasy. The hot drink machine was broken so no hot drinks were available. All in all it was not worth the money. It was such a shame to see how this hotel has deteriorated over the past 10 years since we last stayed.
Stayed 1 night in Sep 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom had mould and no hot water. There was damp everywhere. I even had to go back to the reception to get teabags as there wasn’t any in the room at all.
Stayed 1 night in Sep 2024

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Our room was musty smelling and there was a giant wooden beam next to the bed with barely any room to walk past without walking into it during the night if you needed to use the bathroom. The bed was soft and small. Not a good stay.
Stayed 1 night in Sep 2024

6/10 Okay

Rikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay best Western plus?
Check in fine Room nice Evening meal poor. Ordered fish and chips which came from the poachers pub as kitchen closed It was burnt. I struggled the even get a lnife into the batter. I showed the staff member who said about getting another but by the time he asked it was to late as partner had almost finished. Still charged the 18.50 for it. The breakfast was ok. Croissants not cooked in midlle and fried eggs seen better days. Best part room
Stayed 2 nights in Sep 2024

4/10 Poor

JACK

Disliked: Property conditions & facilities
Noisy from someone above room When booking nothing like the picture when arriving Hotel.com said check in 2pm once booked hotel said 3pm and that the second floor was being renovated which wasn't mentioned until booking had been confimed
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Tired and a poor breakfast
The place felt very tired, and a shadow of it's former self. The breakfast was over-priced. I had to pester to receive a fork, sugar, and milk - all things you should expect to be available at breakfast.
Stayed 2 nights in Sep 2024

2/10 Terrible

Lindsay

Business traveller
Disliked: Cleanliness, property conditions & facilities
Black Mould on the Walls!
BLACK MOULD ALL OVER THE WALLS! Glasses not cleaned. Terrible stay.
Stayed 1 night in Sep 2024

6/10 Okay

Paul, Cramlington

Travelled with group
Liked: Staff & service
Appreciate the property maybe in the process of refurbishment but this should be highlighted upfront. extremely damp and musty smell especially in hall and stair wells and lifts out of action. If i was hotel owners i would also look at quality of work being done and poor paintwork and lack of attention to detail like replacing worn stained carpets damage woodwork like skirtings door frames or architrave will let the refurbishment down. Breakfast was adequate but again quality not the best and cooked breakfast elements not kept warm enough. thankfully only 1 night stay and chosen purely for location to the places we needed to visit.
Stayed 1 night in Sep 2024

10/10 Excellent

Adetola

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Kaspars

Stayed 2 nights in Sep 2024

2/10 Terrible

I

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dire
Mould infested. Do not use their iron unless want clothes ruined. Do not be fooled by 'new' lobby and bar. Rooms are mould infested and not decorated in last 20 years
Stayed 1 night in Sep 2024

2/10 Terrible

Melanie

Stayed 2 nights in Aug 2024

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The first floor room we were allocated was just above the pub, and on Friday night was VERY noisy until past 10pm. We could feel it through the floor. As well, we had electrical problems - the mini fridge tripped out the power when switched on. When we asked, we were able to move to a quiet room on the 3rd floor. This room had a very soft bed - to the extent we rolled into the middle. There was no blind for the roof light, but that didn’t matter much because the window itself was so dirty. On the other hand, the staff were very pleasant, and the fitness room was clean and well-equipped. On the whole not a brilliant hotel since it claims to be 4 star.
Stayed 2 nights in Aug 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance was poor. Complained every day (3 days) about TV not usable. Bathroom floor grout broken up sharp and cut foot - no response. LEDs flickering in bathroom - probably due to cheap fittings. HOWEVER - you get what you pay for - cheapest hotel in the area - Food was excellent - not so cheap!. Would I stay there again ? Yes.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mustansar

Stayed 1 night in Jul 2024

8/10 Good

Andrea, WIGAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't stay again
Large room (allegedly suite) but it was in need of tlc. The room had single glazing which was broken as well as secondary glazing also broken and hanging off. Curtains wouldn't shut and we're hanging down. However, the reason this is relevant is that we were directly above an independent pub not owned by the hotel. The music was constant until 12:10 midnight when it stopped for approximately 5-10 minutes before starting again. To say this music was loud is an understatement, we were singing along and could hear it word for word, tbh we could physically feel the music vibrate. The shower wouldn't work and the bath took over 10 mins to get hot water. It was badly stained along with other marks on the ceiling. There was no restaurant in the hotel, instead a man hovering offering to get us food... The bar staff were pleasant but unable to pull a pint and charged us varying rates each round despite asking for the same... I would recommend finding somewhere else!
Stayed 1 night in Aug 2024

8/10 Good

Martha

Liked: Staff & service, property conditions & facilities, room comfort
Room was comfortable but cleaning in room and definitely in corridors needs to improve. I stays for 3 days and floors remained
Stayed 3 nights in Aug 2024

6/10 Okay

christine

Liked: Cleanliness, property conditions & facilities
the hotel was very pleasent but unfortunately our room was extremely hot and the floor uneven
Stayed 1 night in Aug 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Bom preço e qualidade
Stayed 1 night in Aug 2024

8/10 Good

Kim

Travelled with family
Liked: Staff & service, room comfort
Large rooms with friendly staff
Lovely comfortable room although a bit dated and stained in some areas. Staff very friendly and helpful. The bathroom was big but the water only lukewarm. No plug points near the bed not helpful when charging a phone and you need an alarm One issue was the noisy bar outside our window which wasn’t ideal with kids
Stayed 1 night in Aug 2024

4/10 Poor

Christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024