2/10 Terrible
keith
6 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived to what looked a charming little hotel. Geoff working on the reception booked me in. When arriving into the room which has stickers saying no smoking on both the door and window. It was clear with the window already left open someone had been smoking in there. I'm a none smoker so wanted a none smoking room. I picked up the phone in the room to speak with reception. Room phone didn't work. I used my phone to call Geoff on reception. Here's where the fun started. Geoff informed me they would be fined and of course no one has beem smoking in your room. Also that the phone will work but not to outside numbers but only to reception. Clearly not helpful or true. A stronger approach was needed for my new helpful friend Geoff on reception so a walk was needed. Geoff still helpful not. But luckily for me a manager was available and came straight to the room and within 4 seconds mentioned you can't stay here. He swapped rooms within minutes and even helped carry a bag. Also offered a pint on the house. Unfortunately i didn't get his name but he managed to turn it around. I might even stay again just on his professionalism. But unfortunately i don't like been called a liar.
keith
Stayed 1 night in Oct 2024