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So after a ramshackle start to my stay were my booking did not exist to waiting well over an hour to get booked in even though I had confirmation on my phone To no tv channels a sometimes internet My first impression was not good But luckily Bill came on the next day and what an absolute champion of a manager he is There was no mucking around with Bill he straight away organised a room transfer and a fantastic room it was The oaks are lucky to have this guy working for them I would have well and truely bagged this place out if it wasn’t for Bill
I would now recommend you stay at the oaks entrance and book it through Bill
Excellent check in quick communication was good friendly service
Jay
Stayed 2 nights in Feb 2025
2/10 Terrible
Joan, Matraville
Travelled with partner
30 Dec 2024
The hotel was good however the guests ran the hotel and the staff did not consider the other guests. I am sure the rooms had more than the required accupancy. The guests used their portable BBQ in the pool area and the children were in the pool eating their lunch. I moved away and sat in the spa for peace & quiet the next minute 6 kids came and were jumping in the spa. I am sure the smoke alarm went of twice (once around midnight) because the guests used their portable BBQ in the balcony. After we went back to the room after we got the all clear from the fire brigade the guests decided to play music very loud (after midnight) I regret paying more money to stay at a more expensive hotel believing that I would have a good night sleep. I would have been better off staying somewhere much cheaper. I know these guests & their family book out staying at this hotel and probably are return guests however this also means that you are losing the rating of your hotel because you are not considering other guests
The property was quite dated. Tbh you're paying only for the views.
Syed
Stayed 1 night in Oct 2024
6/10 Okay
Melanie
12 Oct 2024
Liked: Property conditions & facilities
Room was ok but quite dated and a bit gritty in some aspects (Eg couch had many marks on it and cigarette burns on carpet). Great water views. Bed and shower great. Room included washer and dryer which was handy. Parked at the free council car park opposite the hotel reception. Don’t pay for the hotel parking if you can help it. TV didn’t work initially so someone at the desk fixed it, but once it was turned off it stopped working again - which was quite annoying. Only one person at the front desk all the time we were there.
Melanie
Stayed 1 night in Oct 2024
6/10 Okay
Darrin
Travelled with partner
3 Oct 2024
Location is good
picked this place because it had a spa on site.But the spa was not working.
Staff did apologise but that was it.
Don’t think we will stay here again
Darrin
Stayed 2 nights in Oct 2024
6/10 Okay
Dennis
Travelled with partner
29 Sept 2024
Liked: Cleanliness
The 1st room we were given was noisy and had to be asked to move. The rooms are aged with shower in bathtub. No parking available in the area for 2.6m high van.