When I booked a stay at park inn by Radisson in Aberdeen, I expected a high level of standard considering the brand.
Honestly, it was a bit of a let down, as the hotel is dated, has stained chairs in the lobby ( chairs with lime/orange cloth with brown stains).
When I checked into my room, the bathroom was not very clean with hairs on the floor and a smell of urine.
Upon closer inspection, the toilet seat had obviously not been cleaned and there was urine splash on the side and on the floor from the previous guest.
We also had empty body wash bottle in the bathroom, and requested a replacement from housekeeping and we were given attitude and told to drain the contents and the bottle was put in my face to check that there was a little left and to manage it until the next day.
We only had one towel and requested another from the same house keeper who was shouting and repeating it’s in the drawer, check! (You would think we knew what she was referring to)
Cleanliness in a hotel is the very minimum, and unfortunately Radisson failed to deliver.
Please do better, in order to maintain your brand image and give your guests the best experience!